Complaint Review: Revitify - Florida

While doing some online Christmas shopping non 12/1/15.. I remember clicking on an ad for a free sample of Anti- Aging cream only being asked to pay shipping of $3.95 for the first step(sample) of the cream and $4.95 for the second step. I was not on the companies' website but for the life of me I can’t remember what website. I was shopping on wish.com and amazon. I was charged $97.41 and $98.41 on 12/16 in addition to the for-mentioned amounts on 12/1. I did not realize it until I received two more samples and checked my account and finding the first charges and two additional charges for the same amounts.($97.41 & $98.41) deducted on 1/4/16. I immediately called the company dialing the phone number on my bank statement because there was no contact information on the pack list. I then also remember that the first shipment did not even have a pack list. It took me several hours to get ahold of someone and when I did he informed me that I had 14 days to cancel the subscription I informed him that it never said anything about an auto ship or the cost of the product. If I would have known it was going to be $200 for two samples. I would have never even tried the product. I also told him that by the time the samples were delivered I did not have 14 days to try it before they charged me…. (Side note; how is anyone supposed to know if an anti-product even works within 14 days) I also informed him that the second set of charges debited my acct 2 days before receiving the product. At this time they deducted $400.54. I had to practically beg for an RMA. He tried to get me to keep the product. He finally agreed to give an RMA only if I did not call the better business Bureau and agreed to receive only half credit on the first shipment and full credit on the second shipment once I returned the product and they received it unopened. I agreed because I had been hung up on and waited several hours to finally get this resolve . I did not receive this credit that Carl promised. I returned the product on Monday Jan 11th because I got the returns late Friday via email. I paid the return shipping and insurance because I was afraid they would tell me they did not receive the return.

To make a long long story shorter I spent the next several weeks trying to get an answer as to why I only received a credit of $49.20 on 1/13/16 and $97.41 on 1/22/16. They still owed me a total of $146.61 not mentioning the return shipping. I first attempted to call but got hung up on by several reps. One rep informed me that they work out of their homes for several companies. He said he could not contact a supervisor or owner and hung up on me. This is when I started digging into this company and found many complaints online… A couple of websites I found dedicated to these complaints include gripeo.com and supplementpolice.com not to mention 62  Better Business Bureau complaints and a warning about this fraudulent company posted on the BBB’s website. I then started emailing the company for some answers. After emailing back and forth every day from Jan 29th thru Feb 12th I finally received a response from Katie Thompson saying she was a supervisor and that the merchant account has closed and to contact my bank to file what the bank calls a chargeback. What she didn’t know is that I had already started this process. To skip the details of more emails and no answers the bank sent me a letter stating the no one at this company would talk to them and hung up on them also so their hands are tied and therefore they cannot move forward and closed the case. In the meantime the BBB also contacted me and informed me that their complaint that was mailed came back as undeliverable. The company also did not respond to the online complaint. I tried to find information on the addresses of this company, which there are 3 physical addresses and one PO Box for returns.  

After reading the variety of stories told by other victims and pleas for someone to stop this company I decided to do everything I could to help others not fall victim.    UPDATE:  Today I decided to call a company located next to the address the company uses the most..4532 West Kennedy Blvd.  Suite #490 Tampa FL  33609.  I got some most interesting answers.  The Suite is not a suite at all...Its a PO Box  and the address belongs to a UPS store where the PO Boxes can be rented.  Just so happened the guy I spoke with was VERY computer literate and was willing to help me.  He told me the name of the person who owned the domain (Adam Katzenmeyer)  of the webisites and he also said he lived in Georgia and gave me his phone #  303-564-6230...   He said after doing some digging that this guy knows what he is doing..He said the scam is huge and hes been doing this since early 2015.   In closing I have found 100's of stories of this scam online.  These are the people that bothered to complain online.  I wonder how many don't.  We need to stop this guy!!