Complaint Review: Resortcom International The Villa Group Cabo-Premier Vacations Trust II Villa del Palmar Villa del Arco Constructora los Arcos del Cabo S. A & C V - San Diego Nationwide

We went to Cabo in May 2010 to take a much needed break from a tragic, life-changing event in the family and also to celebrate Mother's Day.  At the airport, there was a big group of timeshare middle men whose goal is to entice incoming tourists to free resort stay, free dinner, free recreational activities or free shuttle in exchange of attending a 90 minute presentation at Villa del Palmar.  We are already timeshare owners and we thought we were smart enough not to fall into this trap but, just like the other ones, we were duped!

At the presentation, like what another report said, we were served non-stop with champagne.  We paid the down payment and paid the rest in full within a month.  Like what another report said, dealing with their customer service is a pain.  Other than being kept on hold for a long time, each agent will say something different.  They also have no way of sending you an email of the offers or promises they tell you on the phone.  When a problem comes up, it becomes a merry-go-round; you'll be told that such and such is being handled by another department in Mexico or in US and you'll be constantly told to wait.  Your pleasure trip suddenly becomes a nightmare! 

My biggest disappointment happened in late 2013 when I called to inform them of my intent to deposit my points to Interval International.  I was told that I already missed the deadline and I can no longer do anything with my points for that year because I also missed the deadline to bank my points to the resort.  In short, I paid my maintenance fees for nothing.  I asked what else they can do for me since it was just a matter of confusion because with the other timeshare we own our deadline to deposit is until the last day of the year.  When it was clear to me that the agent can't make an executive decision, I asked to be transferred to a supervisor. 

I could not remember exactly if I was kept on hold to wait for a supervisior in line or I called again but I do remeber speaking to a female supervisor with a latino accent.  I was told that they can bank my points to the resort for a fee.  I humbly asked for a fee waiver as we just loss our son and our finances was in bad shape.  For a fee of less than a $100, the agent refused to waive the fee and when I asked if I can speak to anyone else who has higher level of authority than her, she told me that there was no else who can help me and that decision was final.

Since 2014 and this year, I decided not to pay my maintenance fee because we don't want to have anything to do with them anymore.  We're trying to find ways on how to get rid of our "right-to-use" timeshare with them.  Yes, for Mexico timeshares it's only right-to-use and not deeded.  Last week, I received a letter from Resortcom, their billing company in US, reminding us of our delinquent account and that within 20 days of non-receipt of our payment they will turn in our account to a Collection agency.  See, they didn't even try to reach out to us to see what or how our account ended up in this situation.

This company has no humanitarian consideration!  How can you deal with people like them who only thinks of profit?  These are the kind of people you have to avoid no matter what they offer you.  They're schemers who are only after our hard-earned money!  Beware of this company at all cost!!!!