- Report: #1344198
Complaint Review: Reportlinker - Internet
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Author Confirmed
Why?
Reportlinker
Internet, USA
Phone:
+44 20 8816 8032
Web:
www.reportlinker.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Reportlinker Scam, stay away! Charging you for monthly subscription when you buy a single report! Internet
Reportlinker should provide business reports / statistical data etc.
I bough a single-use report; received the report and a regular invoice. Never heard from them again (NOT A SINGLE EMAIL!) and in the menawhile they started charging monthly fees for a subscription I never purchased. €89/month and NEVER get a single email with monthly invoices or a message from their customer service asking why - albeit the subscription - I never entered my accounts!
I only heard from them when I realized the SCAM and notified them to cease immediatly the monthly debit. I said I would have asked American Express for a full refund and by now haven't received any decent refund proposal. Stay away! FRAUDE!
1 Updates & Rebuttals
Chloe
Lyon,France
Your experience of ReportLinker
#2UPDATE Employee ..inside information
Wed, December 21, 2016
Dear Daniela,
Client feedback is very important to us, therefore we would like to thank you. We just would like to take the opportunity to clarify certain elements to ensure you get a satisfactory response.
ReportLinker offers a monthly subscription providing access to all reports in our public database. You can download as many reports as you want and subsequently cancel your subscription at anytime.
When subscribing it is possible you may have overlooked this in the T&C. That is why our customer care representative decided to offer you a refund for 5 months plus an additional 6 free months access to ReportLinker for future research projects. I hope this is a satisfying solution for you.
We always strive to do everything we can to provide our clients with a satisfying experience and most of them give us positive feedback (reportlinker.com/reviews). We are sorry that in this instance your experience wasn't satisfactory and we apologize for the inconvenience.
Best Regards,
Chloe Jacquet - Marketing Director
