- Report: #1424487
Complaint Review: Replacement Lens Express - Manchester Connecticut
Reported By:
Lynetta -
Houston, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Replacement Lens Express
1131 Tolland Turnpike PMB 301 Manchester, 06042 Connecticut, United States
Phone:
860-290-5291
Web:
replacementlensexpress.com
Categories:
Business Rating:
(0)
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Replacement Lens Express Scammed me out of $245.00 Manchester Connecticut
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RUN.!!!!! As fast as you can from this place. Like me don't be fooled by all the good google Reviews posted. This company probably paid for reviews like a lot of companies. Based on the google reviews I took a chance and ordered a pair of 245.00 Lens for my Bvlgari Frames and the order took a month to fulfill, and once I got my glasses back which was suppose to be Progressive Transition lens with an anti-glare, anti-scratch, CRIZAL advance coating, they were not what I ordered. The first problem with the glasses was I received sunglasses instead of Transition lens, the glasses also were not progressive lens, and you can visibly see the coatings on the lenses which was horrible. When requesting a refund they are giving me the run around asking me to Return the lens for a refund when their own Return policy stated that lens with coatings can not be returned, and how am I suppose to take the lens out of the glasses. They are not reputable and Learn the HARD WAY or learn from me Use some one else. I have included a photo of my glasses that they messed up and won't own up to their mistake, while they try to keep my money. Following this review I intend to contact the BBB, and every review site I can find to warn as many people as I can about this company. I am currently disputing this issue with pay pal so wish me Luck, and STAY FAR FAR AWAY FROM THIS PLACE UNLESS YOU DON'T MIND YOUR GLASSES LOOKING LIKE STEVIE WONDER GLASSES!!!!!!!!!
2 Updates & Rebuttals
Lynetta
Houston,Texas,
United States
Replacement Lens Express
#2Author of original report
Mon, January 29, 2018
Replacement Lens Express Owner reached out to me and offered a resolution that was suitable to me which for me was a full Refund. As promised by owner I was made whole and recieved the refund promtly. It turns out that the company stood by thier error and thier services and turned out to be a Reputable business with good business ethics and I would definetly give them another chance at earning my business.
Lynetta
Houston,Texas,
United States
Replacement Lens Express Made Good and Issued a Refund for their Mistake
#3Author of original report
Tue, January 23, 2018
In the Interest of Good Business Practices when the owner found out about my complaint she contacted me for a Resolution and per my Request she Issued a Full Refund for the Mistake.
Thank You.
