Complaint Review: Rent A Center - Holland Michigan

 We currently rent a couch, loveseat, Tv and Ps4 from RentaCenter. We had falling behind on one payment due to my husband losing his job. Totally on us and I get that. So he had called them to let them know beforehand that we will be missing that payment and to not worry that we'd have it by the next. The worker in which responded that we will work something out. We were so thankful. The day after they showed up banging on our door. Not knowing who it was i didn't answer because i recently moved here and didn't know who would be knocking. Anyway they called MULTIPLE 3rd parties (which is NOT allowed) including my husbands last place of employment, our landlords, and multiple family members inquiring that we stole the furniture and haven't paid in months. And that because of it if they(whoever they called) didn't tell us to call that we will be hand cuffed and brought to jail on felony warrants. Which nevertheless turned out to be untrue. Not to mention we had not stolen.

At this point we were 12 days overdue. Finally after hearing about it my husband called and they were extremely rude and mocked our affordability. He told them (we read the agreement) that they were not to contact 3rd parties and that they are not even suppose to show up at the door until 15 days passed due. She disagreed and said they can do what they please. He thus asked for her to quote in the agreement where it says that in which her response was "i don't know the long one" very unprofessional. Well the reason for this complaint besides the banging on the door which eventually turned day to day which due to the aggression I was too afraid to open it; they finally showed one day while my father and his gf were visiting. They knocked on the door very hard in which my family looked at me shocked like, "is this company serious?".

After about a half hour my father goes to leave when things settled down and as they both walked out the guy, who was hiding behind the wall in the hallway, jumped out and pushed open my door and entered. My father then pushed him out the door as he was an intruder. The worker then started swearing and yelling "Give me my sh*" My father and his gf said entering was illegal and he may settle it in court with us. He then proceeded to say he told out landlord everything and she said he may enter. That he had papers(Illegal. Not true. And he dishonored more of the agreement by telling 3rd parties personal information of my rentals if so) and what's funny is at the end of it all he did not once serve us papers. Gladly this was all on Camera. He continuous got in my familys faces aggressively and when we said it was on camera he ran out and into the truck. We obviously called the police once he trespassed. We had to lock the door with my family out there due to him trying to reach for the door. The cops completely sided with us and had them leave. The guy tried to bullsh* them like crazy and they knew it. NEVER rent from rent a center anywhere. I've heard multiple stories like this and who knew Id be one of them. I'm not satisfied though. i will be slaying them in court but I want more. I want to press charges or know more of my rights and what was illegal.