- Report: #1358412
Complaint Review: Rent a Center north Platte ne - North platte Nebraska
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Rent a Center north Platte ne
410 E Leota st. North platte, 69101 Nebraska, USA
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Rent a Center north Platte, ne Rac Selling infested couch, bed bugs North platte Nebraska
In November of 2015, my wife and I purchased a couch and love seat set for just under 1000.00; we paid the months up front and happily waited three weeks for the delivery, upon delivery we were happy, ignorance of what was about to become. Our son like to sleep on the couch some nights and we would let him, he was haveing these welted bug bites, the whole time we aren't seeing any bugs, we think he is allergic to soaps the whole nine, cause like I said we aren't seeing any bugs, or signs of the bugs. Then it started to happen my wife started getting bit, and they were burning itching bug bites. The whole time up until now i have never been bit. It was some time after first Feb, we went and did our taxes, by the end of Feb, first part of March we recieved them back, we paid in full, for our furniture. Not knowing what was going on with these bites, so we talked with a pest control company, about what we were experiencing and he came and did a full on search of our home, cause he didn't find anything, he asked if any furniture was new, and said yes we just got these from Rent a Center, in North Platte. He started taken the cushions of looking in the seams, then he asked if he could take off the dustcover , he only took loose a small section really before we could see there was something in there but as the cover came off, the magnitude of the bed bugs in this couch was unreal. I then contacted Shelby, the store manager, she said cause we already paid in full a week and half prior that it was our problem. After months of buying supplies to kill these invaders in our home the pest control guy said his company has sprayed thier warehouse many times for these bugs. Knowing you have a problem and it showing up in a deal you have done with a customer, is not a coincidence, it's bad business. My family and I felt robbed, hek its Feb 2017 , we have finally gotten them out of our home we think, and still need a couch;don't let this happen to you, buy some where else, don't risk it you will be sorry....
1 Updates & Rebuttals
RAC Employee
Texas,USA
Customer Service
#2UPDATE Employee
Mon, February 27, 2017
We're sorry to hear about this. We want to assure you that we follow all state guidelines to clean and sanitize our merchandise. All merchandise is physically inspected before leaving the store. If something is found to have bed bugs, we destroy it , and our customers would never be at risk for renting it. We definitely want to look into your concerns, so when you have some time please feel free to call 1-800-422-8186. Thank you.
