- Report: #195259
Complaint Review: Recreation Unlimited - Rainbow Play System Of South Bend - Noblesville Indiana
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Recreation Unlimited - Rainbow Play System Of South Bend
15150Herriman Blvd.Suite B Noblesville, 46060 Indiana, U.S.A.
Phone:
317-773-3545
Web:
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Recreation Unlimited - Rainbow Play System Of South Bend This company did not honor the Lifetime Warrenty of our Rainbow Play System - RIPOFF! Noblesville Indiana
*Consumer Comment: I'm not sure you really have a case...
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*Consumer Comment: warranty
*Consumer Comment: I have had the same problem
RAINBOW PLAY SYSTEMS - PLAY STRUCTURES FOR CHILDREN - URGENT!!
PLEASE READ!!
Purchased a Rainbow Play System of South Bend of Indiana on Home Street. I have given the information to the Distributor which is Recreation Unlimited located in Noblesville, Indiana 46060. Before I explain the details of my case the contact who wrote me the unprofessional letter was Carey Riley of Recreation Limited at Tel.# 317.773.3545.
Our Carnival Model Rainbow Playsystem was purchased just over 2 years ago. Rainbow is sold as the top of the line elite play system for children and to be the safest. When the winter ended this year and the children (age 4 & 2) started playing on it we started to notice that they play system had been chewed by an animal. The animals has knawed and chewed on the wood and it's now splintered and destroyed.
I contacted our local Rainbow Dealer/Owner (Tom) on Home Street in Mishawaka, IN. The receptionist told me that they will not come out to see the damaged wood, but for me to take all the pictures and mail it all to them. I did as they said along with a letter and sent it "certified mail". After several weeks of no response, Tom told me they were waiting for the Distributors to come back with a decision. I could not believe how rude they treated me because when this was purchased I considered it an investment of approx. $3,000 and with the Lifetime Warrenty they would at least replace the pieces of wood, etc.
They have tried to blame my children for the damamge (my little toddlers) and told me they were not responsible for any of the damage. We did stain the system because it was looking so bad and the animals have chewed thru the stain. I was told by the California Redwood Assoc. that it is most likely squirrels sharpening their teeth. I could not beleive it, especially how I have been treated by a professional company and they will not do anything to resolve this problem. I cannot allow my little boys to play on it because of the terrible "splinters" they will get if they touch the wood. The damage is in different places. I contacted the Better Business Bureau and still could not get anywhere.
My next step is to meet with an attorney because this is a Consumer Law case. Please contact me if anyone has had this happen to them or if a lawyer is interested in this case. I am so disguisted because I thought Lifetime Warrenty and safety were what I was purchasing but know that animals are eating the wood, the company does not care.
They have not made one effort to resolve this problem. Along with an attorney I will also contact the Consumer Safety Association, as this is dangerous for children to play on equipment like this. They need to try and resolve this issue and be a professional company and "honor" their Lifetime Warrenty. When this was purchased I never thought in a million years that animals would eat this wood up. This is the finest play equipment on the market.
I hope someone can hep me and find others who have experiences this and have a class action lawsuit. They tell me they have never heard of this before and I can't beleive that? Any help would be appreciated.
Thank you, Amy
Amy
Granger, Indiana
U.S.A.
Click here to read other Rip Off Reports on Recreational Factory warehouse
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
PLEASE READ!!
Purchased a Rainbow Play System of South Bend of Indiana on Home Street. I have given the information to the Distributor which is Recreation Unlimited located in Noblesville, Indiana 46060. Before I explain the details of my case the contact who wrote me the unprofessional letter was Carey Riley of Recreation Limited at Tel.# 317.773.3545.
Our Carnival Model Rainbow Playsystem was purchased just over 2 years ago. Rainbow is sold as the top of the line elite play system for children and to be the safest. When the winter ended this year and the children (age 4 & 2) started playing on it we started to notice that they play system had been chewed by an animal. The animals has knawed and chewed on the wood and it's now splintered and destroyed.
I contacted our local Rainbow Dealer/Owner (Tom) on Home Street in Mishawaka, IN. The receptionist told me that they will not come out to see the damaged wood, but for me to take all the pictures and mail it all to them. I did as they said along with a letter and sent it "certified mail". After several weeks of no response, Tom told me they were waiting for the Distributors to come back with a decision. I could not believe how rude they treated me because when this was purchased I considered it an investment of approx. $3,000 and with the Lifetime Warrenty they would at least replace the pieces of wood, etc.
They have tried to blame my children for the damamge (my little toddlers) and told me they were not responsible for any of the damage. We did stain the system because it was looking so bad and the animals have chewed thru the stain. I was told by the California Redwood Assoc. that it is most likely squirrels sharpening their teeth. I could not beleive it, especially how I have been treated by a professional company and they will not do anything to resolve this problem. I cannot allow my little boys to play on it because of the terrible "splinters" they will get if they touch the wood. The damage is in different places. I contacted the Better Business Bureau and still could not get anywhere.
My next step is to meet with an attorney because this is a Consumer Law case. Please contact me if anyone has had this happen to them or if a lawyer is interested in this case. I am so disguisted because I thought Lifetime Warrenty and safety were what I was purchasing but know that animals are eating the wood, the company does not care.
They have not made one effort to resolve this problem. Along with an attorney I will also contact the Consumer Safety Association, as this is dangerous for children to play on equipment like this. They need to try and resolve this issue and be a professional company and "honor" their Lifetime Warrenty. When this was purchased I never thought in a million years that animals would eat this wood up. This is the finest play equipment on the market.
I hope someone can hep me and find others who have experiences this and have a class action lawsuit. They tell me they have never heard of this before and I can't beleive that? Any help would be appreciated.
Thank you, Amy
Amy
Granger, Indiana
U.S.A.
Click here to read other Rip Off Reports on Recreational Factory warehouse
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
7 Updates & Rebuttals
Todd
Lawrenceville,Georgia,
U.S.A.
I have had the same problem
#2Consumer Comment
Tue, June 10, 2008
I have had the same problem. I made a significant investment in a play system and I have been extremely disappointed in the squirrel damage. I could have bought a much cheaper system made out of pressure treated pine and avoided the squirrel damage.
Daniel
Cedar Rapids,Iowa,
U.S.A.
warranty
#3Consumer Comment
Fri, June 23, 2006
Warrantys are to protect against factory defect, wether it be in the manufacuring or materials. To expect a company to pay for you having problems with animals chewing on something is ludicrus. That is like expecting ford to replace your car because you wrecked it. You have a responsibility to care for your possessions. If you do not do so, this is not the company's fault..
Tim
Omaha,Nebraska,
U.S.A.
I don't think you have a case.
#4UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,Nebraska,
U.S.A.
I don't think you have a case.
#5UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,Nebraska,
U.S.A.
I don't think you have a case.
#6UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,Nebraska,
U.S.A.
I don't think you have a case.
#7UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Robin
Santa Rosa,California,
U.S.A.
I'm not sure you really have a case...
#8Consumer Comment
Thu, June 08, 2006
I understand your frustration, but a squirrel problem is not indicative of a product failure that would warrant replacement on their dime. You *do* assume a certain amount of responsibility to maintain your property, that's just common sense and typical in most warranty situations. And why would anyone spend $3k on a Rainbow System that you can buy at Costco for $900 (delivered) that carries the same warranty? I don't get it!
