MARLENA
LOS ANGELES,#2Consumer Comment
Fri, September 13, 2002
I PURCHASED A VACATION PACKAGE LAST MONTH FROM RAMADA INN.IT IS TO FLORIDA LIKE THE REST OF THE HORROR STORIES. I WAS TOLD THAT I WOULD RECIEVE A PACKAGE IN THE MAIL GIVING ME IMPORTANT INFO ABOUT MY PACKAGE.MY CREDIT CARD HAS BEEN DEBITED BUT I HAVE NOT RECIEVED ANYTHING IN THE MAIL.WHEN I CALLED THE CUSTOMER SERVICE # THEY GAVE ME THE REP SAID THAT THEY DID NOT DO CUS SERVICE FOR THAT COMPANY. SHE GAVE ME ANOTHER #, IT WAS DISCONECTED.I CALLED BACK AND TOLD THEM THAT I WAS CONCERNED THAT THIS WAS NOT LEGIT BECAUSE OF THE CONVERSATION THAT I HAD WITH THE REP, THE PHONE #S AND THE WHOLE UNPROFESSIONAL VIBE. I WAS GIVEN THE RESERVATION # AND TOLD THAT MAYBE THEY COULD HELP ME.I CALLED THEM THEY SAID THAT I WAS IN THE COMPUTER BUT THEY COULD NOT SEND ME A PACKAGE.THEY GAVE ME ANOTHER DISCONNECTED CUS SERVICE #, I CALLED THEM BACK AND THEY GAVE ME THE # TO SOMEONE ELSE THAT COULD NOT HELP. THE LAST WOMAN THAT I TALKED TO WAS VERY UNPROFESSIONAL BUT TOLD ME THAT SHE WOULD "TYPE ME UP A BOMB RESERVATION LETTER". NOW I HAVE NEVER BEEN TO FLORIDA BEFORE.I HAVENT THE SLIGHTEST IDEA HOW TO GET TO THE HOTEL,WHERE IT IS OR EVERYTHING THAT IS INCLUDED IN MY PACKAGE. AFTER READING ALL OF THESE HORROR STORIES IM FEELING VERY UNEASY ABOUT THE WHOLE TRIP. IF I CAN GET MY MONEY BACK PLEASE TELL ME HOW AND IF I CANT DO YOU HAVE ANY IDEA HOW I CAN GET A PACKAGE OR SOMETHING THAT I CAN SEE TO MAKE ME THINK THAT THIS IS A LEGIT COMPANY AND A REAL VACATION. AT THIS POINT ID BE HAPPY JUST KNOWING EXACTLY WHAT I PURCHASED.