Tom
Portland, OR 97225,#2REBUTTAL Owner of company
Thu, January 03, 2008
One only needs to read the first paragraph or two to realize how off base he truly is. What company doesn't enforce terms and conditions of a sale? We clearly state our terms, and expect our clients to follow them. We also process plenty of hardship cases, waiving all or most fee's. So his statements are clearly off base and slanderous. Furthermore, as one of the leading rail tour marketing companies in North America, we have a solid reputation. One only has to review www.ripoffreport.com to figure that out, as we have one complaint on file, from a former employee who got let go. You can figure out why, by reading his Ripoff Report. You might also find it interesting that he didn't even last three months, while most of our employees have been around for years. We are good to our employees and we value our customers. However, make no mistake, RailsNW will not waive our terms without cause, nor should we. If you still question our reputation, check with BBB, as we have no consumer complaints on file. The only BBB complaint we have ever received involved a "lost" commission check. Even that complaint was resolved. In short, RailsNW is a fast growing organization that treats people right. That is why we have made it ten years, and will certainally be around well into the future. Feel free to call us at 1-800-717-0108 or check out our website if you have any questions, at: www.railsnw.com Sincerely, Thomas V. Horstmann, Jr. President