- Report: #1431809
Complaint Review: Radiant Revive -
Reported By:
Julie -
Metairie, Louisiana, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Radiant Revive
United States
Phone:
885-633-0203
Web:
http://radiantrevives.net/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Radiant Revive Put unauthorized charges of $88 and $89 on my credit card. Internet
I saw a Facebook ad for this product as a trial product. Thought I would give it a go. The trial offer was for $4.90 then another screen comes up for another product @ $4.95. Not much money - why not. Shipping was $2.49. This was purchased via an online site as referenced above.
This purchase was on 2/12. On 2/26, the company made two charges one for $89.98 and a 2nd for $88.47 on my card which were unauthorized to my knowledge. I called the number on the credit card statement 855-633-0203. Had to wait at least 5 minutes for an operator. They did give you the option of pressing 3 to have them call you back however I waited.
A very nice lady came on the phone. When I explained the program, she said that I have approved it when I ordered the first product. I told her that I did not authroize the product and that I wanted the charges reversed. She said the same thing again. I replied that if they would not reverse the charges, then I would have the bank reverse the charges and report it to the BBB as a scam. She said the same thing again. I said the same thing again.
We did this same routine one more time then she said she would speak with a supervisor. She came back on the line and said that her supervisor agreed to reserve the charnges. I got her name and the cancellation numbers and was told it would take 3 to 5 business days to come through. Next week I will be checking my statement every day. If it is not off by next Wednesday, I will have the credit card reverse the charnges.
I did not check them out thoroughly enough. There is no address on their website. When you received the product, there was no complete invoice and no address on the invoice. (In my case, the invoice was for $2 which was not an appropriate cost.)
IF this happens to you, fight it. Call them at the number above - although they will probably change the number. Have your bank or credit card company reverse the charges as fraud. Don't let them scam you for your hard earned money!
1 Updates & Rebuttals
Julie
Metairie,Louisiana,
United States
Followup to this original report on Radiant Revive
#2Author of original report
Thu, March 01, 2018
After I complained via phone and did get the company to say that they would cancel the chrages, I received email noticification that the items had been cancellend on my credit card about 3 hours later. The next day, I checked my credit card and the cancellations had NOT been applied to my credit care.
So I disputed the Mastercard charges as unauthorized and will receive a new card.
Extremely disreputable company! BEWARE!
Below is the text from the email refund.
This email is to inform you that we have refunded the amount of $88.47 back to your payment method originally used on order number xxxxx, which was originally purchased on 02/24/2018 12:42am for the total amount of $88.47.
If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team.
received from Radiant Revive <[email protected]>
This is the email listed on their product in North Carolina.
