- Report: #1412076
Complaint Review: Radiant Revive - Internet
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Author Confirmed
Why?
Radiant Revive
Internet, United States
Web:
http://www.Radiantrevive.com
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Business Rating:
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Radiant Revive Radiantrevive.com ShadeMedics.com Radiant Revive, unauthorized "subscription" and forever charges.
Nearly three weeks ago, I made 2 orders in response to an ad to "Say Goodbye to Botox" or somesuch, for two items less than $5.00 each - with shipping. They were supposed to be 30 day samples. OK with that. NO OTHER CONTRACT WAS IMPLIED. Nothing was on my shipments' order sheet.
Fast forward to today, I'm checking my account, and there is an unauthorized charge of nearly $60 two days ago. I respond to the emails that accompanied the original orders, support@radiantrevive.com. and I get a response to call their support line. I also look up on their website, according to the emails (whom I didn't order from in the first place), and it tells me:
https://www.radiantrevive.com/pages/refund-policy Requests for refunds can be sent to [email protected]. All refund requests are reviewed for approval and will be processed within 3-5 business days.
Note the ShadeMedics.com address. That site is down, or only used as an email server. No response from [email protected] to iquiries.
I call the number from the email. They implied that I joined a membership/subscription, that I needed to cancel within 14 days of my orders. WTF? They initially (several times) offer me discounts instead of a refund. It was like talking to a wall, nothing but canned responses. I asked them to show me where I signed for membership, some sort of contract, they couldn't comply. It was like the CS person was instructed AT ALL COSTS, NOT to let me get my money back. When I told them I would be reporting them for fraud, then they offered me a 50% refund, then as the conversation escalated, it rose to 75%. Finally, it got to 100%, and I just got an email confirm.
I'll wait until it happens. After 5 days, I'll have to cancel my card, file a dispute, and get a new card, if they don't honor the refund. What a load of you know what.
1 Updates & Rebuttals
PS
California,United States
I received a refund towards my credit card.
#2Author of original report
Sat, November 18, 2017
Guess one has to get really snarly with them. I also received emails cancelling my fictitious "subscriptions".
I'm wondering if this is a short term fly-by-night scam, to rake in the $$ quickly before getting shut down. Looks like they've started getting bad reports starting one month ago.
