- Report: #968050
Complaint Review: RAC Acceptance - Hot Springs Arkansas
Reported By:
Dean-O -
hot springs, Arkansas, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
RAC Acceptance
605 Albert Pike Hot Springs, 71913 Arkansas, United States of America
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RAC Acceptance Deceptive practices, Charging me for "insurance", DM lies Hot Springs, Arkansas
I "financed" a mattress set and head board thru RAC in August 2012. When i made the second payment via telephone, the manager, Derrick said he would send my reciept via USPS. When I opened it and read the reciept, I discovered that I am paying for insurance that I declined when the account was opened.
I then told him to remove it and he promised he would. Guess what? Now he claims that it cant be removed and I am also paying for Benifits Plus. These are unwanted and are not explained when the contract was signed. I inquired about these add ons when i signed and was told they would be removed. Now I Have tried contacting the managers District manager, Tina, and she is very rude. I tried explaining to her in person when she was in Hot Springs, and she talked over me and tried to make me feel foolish. I then wanted to exercise my "early payout" option on my mattress and headboard and was told I had to wait until the end of the month!??
That evening while I was out with my girlfriend at Applebees, I saw the DM and manager sitting at the bar. My girlfriend suggested that i try and a more subtle way to discuss my account. I approached her and offered to buy her another martini and the store manager Derrick jumped up in an aggresive manner. I was taken aback by his behavior. This appeared to be an inappropiate relationship between the two of them. Needless to say I will mail my payment in and payoff the full amount at the end of this month.
Stay away from RAC Acceptance and save yourself the headaches.
I then told him to remove it and he promised he would. Guess what? Now he claims that it cant be removed and I am also paying for Benifits Plus. These are unwanted and are not explained when the contract was signed. I inquired about these add ons when i signed and was told they would be removed. Now I Have tried contacting the managers District manager, Tina, and she is very rude. I tried explaining to her in person when she was in Hot Springs, and she talked over me and tried to make me feel foolish. I then wanted to exercise my "early payout" option on my mattress and headboard and was told I had to wait until the end of the month!??
That evening while I was out with my girlfriend at Applebees, I saw the DM and manager sitting at the bar. My girlfriend suggested that i try and a more subtle way to discuss my account. I approached her and offered to buy her another martini and the store manager Derrick jumped up in an aggresive manner. I was taken aback by his behavior. This appeared to be an inappropiate relationship between the two of them. Needless to say I will mail my payment in and payoff the full amount at the end of this month.
Stay away from RAC Acceptance and save yourself the headaches.
3 Updates & Rebuttals
JanaReed
Dallas,Texas,
United States of America
Hi I work at RAC
#2UPDATE Employee
Tue, November 13, 2012
Im very sorry to hear about the problems youve been having with your contract. We want to make sure that customers are paying for exactly what they signed for, with nothing more or less than that. Please give us a call at 1-800-422-8186 and we will see what we can do to try and get this taken care of and removed from your payments. Thanks.
The Outlaw Josey Wales
Golden Meadow,United States of America
Ken
Colorado,USA
I only have one question....
#4Consumer Comment
Mon, November 12, 2012
" I was taken aback by his behavior. This appeared to be an inappropiate relationship between the two of them."
What is "inappropriate" about the "relationship" and what business is it of yours?
