- Report: #1456610
Complaint Review: R & R Everclear Inc. - Phoenix Arizona
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R & R Everclear Inc.
18648 N. 12th St. Phoenix, 85024 Arizona, United States
Phone:
480 502-2890
Web:
http://www.rreverclear.com
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R & R Everclear, Inc. Bogus pool inspection report Phoenix Arizona
Daniel with R & R Everclear Pools did a pool inspection prior to our purchasing a house. He pointed out a few things that needed fixing, but said the pool was in good shape overall. Our first clue to a problem should have been that the first inspection report we received did not include an important repair that need to be made (the spa heater had been removed and not replaced as the current homeowner had represented). It has now been 2-1/2 months since we closed on the house and we haven't been able to use the pool because it is constantly green and dirty even after shocking it and constantly checking the chemicals. We have been pool owners for more than 19 years and have always taken care of our own pools without having issues so I am confident that the problem is not with us. The pool pump does not seem to be moving water at all, the filters do not appear to work even after cleaning them and checking for tears, etc., and the in-floor cleaning system sucks nothing off of the floor of the pool. We called the owner of the company (Scott) to give him a chance to make it right and he demanded payment for his service before he would even come out to double-check the work of his employee. We did not expect him to repair the pool free of charge, but we at least expected him to stand behind the pool inspection report his employee generated and we thought he might care that we paid his company $75 for an inspection and were so obviously misled. It is clearly too late for us to ask the previous homeowners to fix the problems now because we have already closed on the house. So, unfortunately, we are stuck with the potential repairs and/or replacement of the pool system.
1 Updates & Rebuttals
Scott
PHOENIX,Arizona,
United States
Sorry you were dissatisfied.
#2REBUTTAL Owner of company
Wed, August 15, 2018
I woud like to apologize for the fact that you were unhappy with our inspection. This inspection was done almost 4 months ago and I wish you would of contacted us when you first noticed something was not operating correctly.
Dan, stating that the pool was in good condition was referring to the overall structure of the pool. He did note 11 different items associated with the pool that were not up to standards. One being that the water was very over stableized and needed to be drained and fresh water be put back into the pool.
Over stableized water is harder to kill algae/bacteria then if there is properly stableized water. You mentioned that the pool was green, as you can see from the pictures we took at the day of the inspection (4 months ago) the water is clear in our pictures. If you did not or have the previous owners drain the water it is very susceptiable to grow algae. Also, over the past 4 months, it is very possiable a part of the pump broke or got clogged with all the monsoons we have been having.
Again I apolagize for any inconvenience you were caused but if the items that we listed were not all taken care of especially putting fresh water in the pool, this is beyond my control.
As far as you not being happy that we charge a service call fee to come take a look at it, my techs do not work for nothing and I credit 50% of the service call towards any repairs. I think that seems perfectly fair.
We are an A+ rated company with the Better Busines Bureau and have a perfect record with the Registrar of Contractors. After 22 years of business I think that says alot about our company.
Scott Ravert
R&R Everclear Pools
Owner
