Anonymous
Littleton,#2UPDATE Employee
Wed, August 04, 2010
I would look into more of why your bill was $45/month. If you started your service back in 2009, then the pricing for internet would be at most $40/month (non taxed in most states). The 1.5mb pricing as it was all of 2009 and currently is $34.99 month to month pricing for 1.5mb DSL without phone. If you are renting a modem, then that is $5/month which puts your pricing at $39.99/month AT MOST.
If you also have home phone service with your DSL, the internet costs at most $34.95/month with a rental of a modem... or $29.99/month without the rental of the modem.
The way I'd try to dispute it is if you were missing some sort of discounts, because the price you said is the price for DSL without a contract. It is exactly $5 more if you don't have contract pricing, which could then put your internet cost of at most $45/month without contract discounts.
If indeed, any discounts are missing, then I'd bring that up and the termination fee would be waived. I have a feeling you are paying less than $45 though. The way pricing breaks down on your bill is that charges are billed on one section of your bill (usually the 3rd page) and contract discounts are taken from that later on (usually your 4th page). I say "usually" because it changes by state.