- Report: #1661
Complaint Review: Qwest Communications - Nationwide
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Qwest Communications
Nationwide, U.S.A.
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Qwest Communications rip-off Change in long distance rate without prior notice
I signed for qwest communication a year ago. In their phone marketing their ensured me that my rate to europe would be only 20 cents a minute and that I would NEVER go up. It could only go down.
After one year of satisfying services my rate to europe suddenly went up to 24 cents a minute.
Being an international student in the USA I make a lot of phone calls to Europe and the 4 cents per minutes make a big difference !
Even if it is only a few dollards difference, a rip off is a rip off ! If I don't pay Qwest, my credit history is going to be be bad and I don't want this to happen.
After one year of satisfying services my rate to europe suddenly went up to 24 cents a minute.
Being an international student in the USA I make a lot of phone calls to Europe and the 4 cents per minutes make a big difference !
Even if it is only a few dollards difference, a rip off is a rip off ! If I don't pay Qwest, my credit history is going to be be bad and I don't want this to happen.
4 Updates & Rebuttals
Shaun
None,Utah,
U.S.A.
not true
#2UPDATE EX-employee responds
Tue, June 19, 2007
Went they made the rate increase on the 15 cent long distance they did send ou letters to inform the customer that there would be a rate increase. but you and other customers just ignored it and thew it way. so they did notify you that the increase would take affect
Shaun
None,Utah,
U.S.A.
not true
#3UPDATE EX-employee responds
Tue, June 19, 2007
Went they made the rate increase on the 15 cent long distance they did send ou letters to inform the customer that there would be a rate increase. but you and other customers just ignored it and thew it way. so they did notify you that the increase would take affect
Shaun
None,Utah,
U.S.A.
not true
#4UPDATE EX-employee responds
Tue, June 19, 2007
Went they made the rate increase on the 15 cent long distance they did send ou letters to inform the customer that there would be a rate increase. but you and other customers just ignored it and thew it way. so they did notify you that the increase would take affect
Shaun
None,Utah,
U.S.A.
not true
#5UPDATE EX-employee responds
Tue, June 19, 2007
Went they made the rate increase on the 15 cent long distance they did send ou letters to inform the customer that there would be a rate increase. but you and other customers just ignored it and thew it way. so they did notify you that the increase would take affect
