- Report: #37947
Complaint Review: Qwest Communications - Denver Colorado
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Author Not Confirmed
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Qwest Communications
1801 California St Denver, Colorado, U.S.A.
Phone:
800-256-1410
Web:
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Qwest Communications Rip-off gets business by lying and cheating Caller Beware! Denver Colorado
How much do you think a one minute phone call to the US, billed to an American Express card, from a "pay phone" in the Mexico City airport is going to cost? You can guess it won't be cheap, but that's OK, the convenience is worth something. $5? $10 $20? No, how about $39.85.
Yes, that's right, $39.85 for a 1 minute phone call. It took quite a while to figure out who had ripped me off. Qwest didn't put their name on the phone, and they didn't even put their name next to the 800- number AmEx printed right next to the $39.85 charge. (I guess AmEx got tired of fielding all those irate calls.) I had to call the number and spend time on hold before I found the name of the con artist company.
Why do reputable firms like AmEx continue to give them services? AmEx is implicating itself in this scam.
Rip Off Report shows me I am not the only one. Qwest's operating principles seem to make many customers so mad they want to scream. If you see Qwest coming at your pocketbook, RUN LIKE H*LL!!!!
Stephen
Mexico City, Other
Mexico
Yes, that's right, $39.85 for a 1 minute phone call. It took quite a while to figure out who had ripped me off. Qwest didn't put their name on the phone, and they didn't even put their name next to the 800- number AmEx printed right next to the $39.85 charge. (I guess AmEx got tired of fielding all those irate calls.) I had to call the number and spend time on hold before I found the name of the con artist company.
Why do reputable firms like AmEx continue to give them services? AmEx is implicating itself in this scam.
Rip Off Report shows me I am not the only one. Qwest's operating principles seem to make many customers so mad they want to scream. If you see Qwest coming at your pocketbook, RUN LIKE H*LL!!!!
Stephen
Mexico City, Other
Mexico
1 Updates & Rebuttals
Stephen
San Jose,California,
U.S.A.
They now say they will refund most of the overcharge
#2Author of original report
Fri, January 31, 2003
I was amazed that after some letters and calls I finally got a courteous, helpful, honest person on the phone. ("Suzette"). She explained the charges from the phones and admitted that they would not knowingly be paid by anyone who actually had full disclosure of the multiple surcharegs on top of the sky high $4.55 / min rate and 3 minute minimum. Let's see if they can follow through with their promise to credit $52.00 of the $79.70 original charge.
