- Report: #146463
Complaint Review: Quiznos - Denver Colorado
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Quiznos
1475 Lawrence St Suite 400 Denver, 80202 Colorado, U.S.A.
Phone:
800-335-4782
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Quiznos Choose 2 for $5.89 SCAM ripoff Denver Colorado
I had never visited a Quiznos before the one opened two doors down from my business. I went in and stood in line. When it was my turn I asked the server if Quiznos had any specials?. The server said yes pointing to a point of purchace sign on top of the counter. It said Choose 2 for $5.89. I asked if I had to order two just alike? She answered no, any two sandwiches. I ordered.
She then asked if I wanted a salad or soup? I answered no. She said it is included in the $5.89. I told her salad. I figured they were the little 99 cent promo salads you get at other fast food places.
I got to the cashier and she said my bill was $11.74. I asked what happened to the $5.89 special. The cashier acted like she didn't know what I was talking about. The server overhearing our conversation came over and stated "The special is not for two sandwiches for $5.89. It is one sandwich and one salad or soup." I told her not to take it personnaly but Quiznos really has a deceptive marketing ploy going here. I asked her if I was the only one to bring this up and she smiled and said " NO we are having a lot of customers that feel the way you do. I again told her I was not blaming her, it is the Quiznos marketing people that are at fault. I paid the bill in full and left.
I contacted the president Mr. Steve Shaffer's office and their marketing department returned my call. Their position as I understand it." The choose 2 for $5.89 promotion is explained in print below on the bottom of the signage. I stated why should you have to explain that the choose 2 for $5.89 doesn't mean what it implys. Two sandwiches for $5.89, if you are not trying to trick people into buying a sandwich and soup or salad. She had no answer short of repeating how the promotion (skam) worked.
I know I can take care of myself and if I couldn't pay the larger amount I could have used my credit card or cancelled the order. I hate to think about all of our kids and the elderly that Quiznos is taking advantage of all over the country. I'm sure many of them feel it was their fault and end up paying more than they can afford. Meanwhile The Marketing people and owners are laughing all the way to the bank.
Wylie
Oneonta, Alabama
U.S.A.
She then asked if I wanted a salad or soup? I answered no. She said it is included in the $5.89. I told her salad. I figured they were the little 99 cent promo salads you get at other fast food places.
I got to the cashier and she said my bill was $11.74. I asked what happened to the $5.89 special. The cashier acted like she didn't know what I was talking about. The server overhearing our conversation came over and stated "The special is not for two sandwiches for $5.89. It is one sandwich and one salad or soup." I told her not to take it personnaly but Quiznos really has a deceptive marketing ploy going here. I asked her if I was the only one to bring this up and she smiled and said " NO we are having a lot of customers that feel the way you do. I again told her I was not blaming her, it is the Quiznos marketing people that are at fault. I paid the bill in full and left.
I contacted the president Mr. Steve Shaffer's office and their marketing department returned my call. Their position as I understand it." The choose 2 for $5.89 promotion is explained in print below on the bottom of the signage. I stated why should you have to explain that the choose 2 for $5.89 doesn't mean what it implys. Two sandwiches for $5.89, if you are not trying to trick people into buying a sandwich and soup or salad. She had no answer short of repeating how the promotion (skam) worked.
I know I can take care of myself and if I couldn't pay the larger amount I could have used my credit card or cancelled the order. I hate to think about all of our kids and the elderly that Quiznos is taking advantage of all over the country. I'm sure many of them feel it was their fault and end up paying more than they can afford. Meanwhile The Marketing people and owners are laughing all the way to the bank.
Wylie
Oneonta, Alabama
U.S.A.
1 Updates & Rebuttals
Wylie
Oneonta,Alabama,
U.S.A.
Reply and response
#2Author of original report
Wed, June 29, 2005
Dear Mr. Shaffer, Thank you for your reply. I think you have overlooked the purpose of my letter. I am not trying to get a free meal. I am requesting that Quiznos stops or modifies the highly deceptive "Choose two" promotion. The Quiznos employees themselves state a lot of customers missunderstand (are decieved). Mr. Shaffer, Quiznos is in the Sub business. When you say Choose two , what do you expect your customers to think you are refering to? TWO SUBS. Would you not sell as much product if your sign simply said " Small SUB AND YOUR CHOICE OF A SALAD OR SOUP FOR $5.89? If your answer is no, then your marketing department is intentionally misleading Quiznos customers. Sincerely Wylie Axford ----- Original Message ----- From: HelpDesk To: [email protected] Sent: Friday, June 24, 2005 12:42 PM Subject: FW: direct to Steave Shaffer's office Dear Mr. Axford, I'm sorry to hear about your experience at the Oneonta Quiznos. When we launched the Choose 2 promotion, we wanted to make sure that we were educating the customer about how the program worked. That's why we went with Step 1, Choose any Small Sub or Craveable Salad and Step 2, Choose any side salad or cup of soup. Our intention was that this would guide customers through the ordering process for Choose 2, so that situations like yours wouldn't arise. It also sounds like the Team Member who took your order either misunderstood your question or misunderstood the program. I can imagine that you were quite surprised when you reached the Cashier. Please accept my apology for your experience. We believe that customer service is at the core of all great businesses, and would never wish to be deceptive in our marketing. I would like to encourage you to return to the Oneonta Quiznos, or one of our other stores. If you'd like to send me a mailing address, I would gladly send you some Quiznos gift certificates so that you can have your next Quiznos meal on me. Sincerely, Steve Shaffer --------
