- Report: #1247555
Complaint Review: Quicken loans - Nationwide
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Author Not Confirmed
Why?
Quicken loans
Nationwide, USA
Phone:
1 800-251-9080
Web:
www.quickenloans.com
Categories:
Business Rating:
(0)
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Quicken loans disabled veteran detroit Nationwide
Quicken loans used misleading information and a staff of scam artistis, lower then used car dealers, to squeeze money out of unknown fees not estimated.
I entered a loan refi offer, giving a good faith estimate of 400.00 dollars with there estimate of loan rate and fees.
I submited 30 documents signed, I had a appraisal my expense, wood destroying inspection my cost again 200.00 only to be told the rate is the same but I need to pay more for third party fees and three other unknow fees that never got explained properly. They cliamed that by paying these fees only then could they provide the rate promised plus a quarter point increase for a delay past 45 days. The 45 day term seems like enough time until you realize how many times they fumble thing up including not being able to find documents confirmed they have, scheduling delays on appraisales and pest inspection, I said to my contact the estimate is off by a big margine that the estimate was less then I currently pay not more and they closed the loan keeping my good faith estimate, claiming they did nothing wroung.
They claim a speicailest made four unaswered phone calls from November 20 to December 2 to discuss the new rate. I explained I left town for the holiday and that my client care specialist never mentioned anything about it, I had no messages, no emails the email they gave me was not the one they contined to use through out this process my bet the same for the phone calls and my client care scam artist requested new information and told me for month that everything was in process and to update bank records.
I'm only finding out now that they said it was cancelled back then after two dozen phone calls it never came up. I am a 100% disabled vet from combat and was told by quicken they were number one in va loans for disabled vets they are jd power ranked #1 in satfaction and bbb number 1. I havn't been treated worst by a company to date, Ive been yelled at like a kid told I'm lying and told to get over the peanuts of my 400.00 dollars.
That money maybe penuts to quicken but to me my 600.00 loss makes a big differents and if its peanuts why dont they give it back or follow the loan contract. I wonder why I ever saw there advertisment on a vet website,
I since have started a refince with a local texas bank and have been treated as I desearve to be like a custormer. I hope companys that lose grounding and focus on the importants of customers meet there proper fate. As to there staff it shows your all from Detroit.
