• Report:  #3126

Complaint Review: Purrfect Auto Service - Placentia California

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Purrfect Auto Service
120 S. Placentia Ave. Placentia, 92870 California, U.S.A.
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I took my 1997 Camry to this shop for the 60,000 mi. service and to diagnose why the "check engine" light was lit on the dash. The coupon I had was for $149 for the 60,000 mi. service. To hook up the car to a diagnostic computer would be $69. I agreed to these charges and asked if the oxygen sensor might need replacing given the number of miles on the car.

They informed me they didn't think it could be that. They also recommended cleaning the fuel injectors. This brought the estimate to $250. I agreed to this as well. Later they called and said that the computer said that there was a problem with the cooling system. They said it was due to a stuck thermostat and that flushing the cooling system and replacing the thermostat would be another $100. I reluctantly agreed (my temperature guage never fluctuated from the middle when the engine was heated up).

As I drive about 2,500 mi. per month, I felt I had better get it done. When I picked the car up I paid $358 and drove off. It seemed to run fine. Three hours later the check engine light came on again. I drove back to the shop and they said to bring it back in the morning to run the computer on it again. I waited one and a half hours for the mechanic to tell me the computer just needed to be reset. Again, I drove off. Two blocks down the street, the check engine light goes off for the third time.

I took it back to Purrfect and waited while they ran the diagnostic computer again. This time the code recommended that it was the "oxygen sensor". I went to the Toyota dealer and bought one which Purrfect installed without charge. The check engine light turned off for good, but now my car hesitates and sputters when accelerating, especially in second gear. I took it back again. I asked for the mechanic to take it for a drive with me. He drove it and felt the hesitating and lurching. His recommendation is that I wait a couple of days and see if it fixes itself. He thought it may be due to bad gasoline (I use Chevron). Now I've wasted two days and $450 and my car runs worse that it ever has in the three and a half years that I've owned it.

I now find myself taking it to Fullerton Toyota to have them check it out, for which I'll have to pay dealer prices over and above the $450 Purrfect Auto Service in Placentia reamed me for.


Long Beach, California

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