- Report: #1410935
Complaint Review: Purity Products - Venice California
Reported By:
Penn17 -
Kunkletown, Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Purity Products
Venice, 92109 California, United States
Phone:
1-877-446-1390 1-888-6
Web:
N/A
Categories:
Business Rating:
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Purity Products Duromax Charged for "free" samples, gave my email address to a sister company, and then charged for samples I could not decline. Venice California
I heard radio offer of a free product sample called "Green Tea CR" from Purity Products. I called and requested the sample, giving my credit card number to cover a $4.95 shipping fee. I declined a suggestion of regular shipments every month, saying I only wanted the sample.
I later recieved an email offer of free bottle of "Duro Max. Being 75 years old, I thought "what the hell, I'll try it." Immediatly it automatically supplemented the order with a sample of "Nitric Oxide Booster" with no chance to decline the extra product. I paid for shipment on these products also, given that the product was "free" At this point I thought the 2 vendors were separate and distinct
About a month later my bank called to ask if I knew I had been charged $87 twice on my credit card by a company called "Fit Trial" who had evidently contacted annother company called "Fit Life" and given them my phone number. I did not know of either Fit Life or Fit Trial but deduced it was somehow connected to my "free" trial pills. I had recieved no further pills in the mail. I immediatly called both companies and was told I had signed up for shipments of pills at full cost. I had recieved nothing but the "samples".. It became obvious that I was speaking to the same "customer care" dept in each case and they were all the same company. After much protesting and demanding a full refund of the charges, they finally agreed to refund the charges to my credit card.
The pills got my dander up - if nothing else.
1 Updates & Rebuttals
Matt
Plainview,New York,
United States
Purity Products - Not affiliated with Fit Life Trial
#2UPDATE Employee
Fri, November 10, 2017
Dear Penn17
Thank you for your feedback. We are sorry to hear you are having issues but would like to assure you Purity Products, Plainview, NY is not a sister company or affiliated with Fit Life Trial in any way. Also, please be advised, Purity Products never shares our customer's email information with other companies.
It appears from your post that your request for a free bottle of Purity Products Green Tea Cr without the auto ship option was honored. We are not able to locate your account based solely on the information from your post. If you would like us to confirm that you are not on auto ship for the Green Tea CR or if you have any other questions or concerns, please give us a call at 844 713 7181. For customer service on the Duro Max and Nitric Oxide Booster, you will need to contact Fit Life Trial directly.
