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  • Report:  #293031

Complaint Review: Purity Mineral Science Makeup - Nationwide

Reported By:
- Midlothian, Illinois,
Submitted:
Updated:

Purity Mineral Science Makeup
http://www.mineralscience.com Nationwide, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Well, on Nov. 15, 2007, I was approched on the internet by a very appeling offer. The offer to get a months worth of makeup for only $7.95 shipping and handling. Well, over a month later, I still have not gotten my makeup.

A week after I was supposed to get my makeup, so two weeks after I placed the order, I sent them an e-mail stating that I did not want to recieve any more makeup, that I did not recieve the makeup I ordered, and that I wanted a refund, or I was going to take legal action.

Around, Two weeks later, I was charged $59.99 on my credit card. I am a full time student, I dont have that much extra money for makeup I won't get.

So, I sent them another email tonight after researching them and finding out I am not the only one this happened to. I stated that if they did not refund my $7.95, my $59.99, and pay the $32.00 bank fee that I got because they overdrew my account, I would take legal actions, and I will. Please don't fall for this, its just going to keep going on and I am going to cancel my card because of it.

Shae

Midlothian, Illinois

U.S.A.


2 Updates & Rebuttals

Silvia

Maryland,
Actually It Is Fair

#2General Comment

Sun, September 22, 2013

The same thing happened to me. Except I had read the terms and conditions, and knew that I needed to send it back. I hadn't recieved the makeup until after the send back date and wasn't pleased that I didn't get to try it.

Because I had called the company several times and was able to produce my phone records, Bank of America refunded the 59.95 to me. They did not however refund me any of the charges that I incurred from the overdraw it put into my account. They used to post highest transaction first, and as a student myself I had no extra money. They posted the 60 bucks and then every tiny transaction that I had that day cost me an extra $30 from Bank of America. I never paid and opened a suit with them which I was refunded for only 3 and half years later.


ew

United States of America
Not a rip-off

#3Consumer Comment

Wed, December 16, 2009

I have joined the Purity Mineral Makeup and read their terms and conditions and they are very clear about what you can expect such as the initial fee and the first charge if you keep the shipment.  They also state that if you decide to keep it, you will be enrolled in the club and receive shipments every 60 days.  I think you are being a bit unfair to them just because you did want to go through with the offer.  View their terms and conditions here:

http://www.mineralscience.com/pop_terms.html

The issues you state in your complaint are all clearly stated in their first paragraph.

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