Complaint Review: Purity Medical Products - Placentia California

As you can plainly see, the rebuttal to this complaint did not address the problem. No return authorization was ever provided and substitution was never an issue- we didn't order the products from them to begin with! We sent the stuff back to them anyway and the invoice was never paid. In fact, they had people calling our offices and harassing us for a week until I threatened to get the law involved. (Next time you make harassing phone calls, turn off the Caller ID!) Medical offices, please be sure to alert your staff of these scam artists. Instruct them to give NO information to these people, not even a name. Simply say "Not interested" and HANG UP! What obviously happened was that they got a number for a department, got a name of an employee, and then claimed she placed the order. The fact that they could not produce a purchase order number and the employee in question was not in the office on the date the order was supposedly placed are pretty good evidence that the order never existed.

Purity Medical Products makes it a practice to call a customer if our supply of a specific product is less then what the customer requested prior to the ship date. As a courtesy, we do call to offer a substitute rather then have the customer out of stock on crucial product. The customer is never under any obligation to accept a substitute and we dont ship substitutes without the customers approval. Purity Medical Products prospective customers are identified and qualified by various means, including past purchase histories, previous requests for information or purchased databases. Each call that is made from our telesales department is tape recorded. This is a common practice for companies whose main source of contact with customers comes telephonically. These tapes are kept a number of years and used to verify information as well as training tools for new employees. We have no desire to forge or alter these tapes, because this serves no purpose to anyone. I am happy that France was able to get the Return Authorization to you and apologize for any inconvenience this may have caused. Director of Customer Service

Purity Medical Products makes it a practice to call a customer if our supply of a specific product is less then what the customer requested prior to the ship date. As a courtesy, we do call to offer a substitute rather then have the customer out of stock on crucial product. The customer is never under any obligation to accept a substitute and we dont ship substitutes without the customers approval. Purity Medical Products prospective customers are identified and qualified by various means, including past purchase histories, previous requests for information or purchased databases. Each call that is made from our telesales department is tape recorded. This is a common practice for companies whose main source of contact with customers comes telephonically. These tapes are kept a number of years and used to verify information as well as training tools for new employees. We have no desire to forge or alter these tapes, because this serves no purpose to anyone. I am happy that France was able to get the Return Authorization to you and apologize for any inconvenience this may have caused. Director of Customer Service