Complaint Review: Protect Your Home ADT Defender Security - Nationwide

DO NOT RECOMMEND!!! Stay as far away from this company as possible. I normally do not do this and I would love to spend my time doing something more productive than to write about how horrible this company is, but I will take the time and express what happened to me by DEFENDERS so that I may help someone in making a better decision and that is to avoid DEFENDERS. I’m in the military and I travel often so I wanted the peace of mind of knowing that my family will be protected in some way while I was gone. I scheduled to have someone come and install the ADT security system in my home which I never once would question the competence of the individual performing the install because I ‘assumed’ they would know how to do their job. Well, he didn’t.

Prior to confirming proper signal this individual made a gaping hole in my wall to install the security panel. Unfortunately for him, he made the hole without testing for the signal in my brand new home. No big deal, just move the security panel where it would best have signal, except now I have a gaping hole in my wall. By the way, this installation took him and his partner over 8 hours to perform which they didn’t even finish, so they had to send someone else out at a later date. This next guy was smart enough to find the signal and eventually install the security panel. Great now my security system is installed except I still have the gaping hole, 5 x 6 inches in size just staring at me. The last individual who came and installed the security system gives a call back to me and says that he spoke to his manager and that he will call me directly about having a different company to fix the wall, and I said wonderful I will wait for such a call because he said it will only take about a week.

That phone call never came and I waited an additional week giving them the benefit of the doubt, but still no phone call so I took it upon myself to call this individual who told me that someone would be calling me. I called, left voicemails, text messages and this guy I knew was purposely dodging my calls because he picked up and then hung up and when I tried calling again he sent me straight to voicemail. So as one would expect, I got upset and I let him know how I felt via text. I called the company for answers about damages done to my home. I took 4 days of continuous phone calls to finally reach this person that is supposed to help me.

Emily ID# 15998, she tells me that I have to pay someone to come out and appraise the damages for my wall even though I did not cause the damages to my home it was my responsibility to initiate that process and that at a later date I would be refunded the money, do you know how inconvenient that is for someone, to have something done to them and they are expecting you to fix the issue on your own dime. I think it’s great they are willing to pay you for the damages on the back end but for you to front load that entire BS because of their mistake is unacceptable. Well, I explained to her that I’m not in the position to be paying for such services and asked her why should I pay for damages that were done to my property when it was one of her fellow incompetent employees that caused that damage to begin with. I was furious and not happy with the circumstances.

Had I known it was going to be such terrible service from the start I would have simply found other means to protect my loved ones. So for those of you who are thinking about purchasing any services from this company, just for your information you are responsible for any initial damage done to your property if any is done. I would not have taken the time to write all this if it weren’t true. If possible I will include a picture to show the damages done.