- Report: #1344775
Complaint Review: Protect America -
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Author Not Confirmed
Why?
Protect America
USA
Phone:
1-800-951-5111
Web:
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Protect America Canceling contract due to faulty equipment and poor service. Company is horrible!!! Based in Texas
Protect America is the WORST home protection company on the market. I moved from ADT to them one year ago, almost to the month. I have started the cancellation process due to horrible equipment. It is falling off the wall (motion sensor) and off the window frames. They want you to drill holes all over your home and even when you tell them that the equipment won't work on a sliding glass wall they ignore you and continue on like they are deaf. I sent them a cancellation notice and immediately started receiving calls to "fix" the problem units. I kept repeating tonyhe sales lady that no I'm not drilling holes into my window frame or walls. She even suggested moving the motion sensor to a different place - uh hello, they don't even understand how their own stuff works. I explains (again) that I had an open floor plan and it covered all the entrances (or was supposed to if it actually stayed where it belonged). I have sliding glass doors that can be pushed back into the walls. Their stupid system doesn't work because it is too fat. I told them this when I received it and was setting it up. Their response- or just take them down. Right they are six feet up. Now they are coming undone too. Then of course the last resort, after I told them no, to just cancel the account is that I signed a 36 month contract. I did. But guess what? It also means they entered into a 36 month agreement to provided services to ME!!! AND contrary to what is written, their agents (which were recorded) promised certain things and THOSE promises add to the warranties within the contract. Further, reading their contract (yes I kept mine and highlighted it - comes from being in law) they have tried to make it like they don't have to provide anything and aren't responsible for anything that goes wrong. And if they are found liable a person can only collect 36 months of compensation. Well you can't contract the legalities of what a Plaintiff is awarded in the first place. And secondly, with the type of business practices they are pulling they are; if not outright breaking the law, skirting pretty close to doing so. I WILL be filing a complaint with the BBB and likely a court case.
