Signed up with protect america August 1st, 2017 and was told we would get the next month free (September) and the billing would not start until the unit was installed. We had an installation phone appointment august 15that 1200 and they never called. We sent the system back but Protect America debited my account for the entire month of august and deducted for the free month which was to be September. After several phone calls to them we received a voicemail that said they would credit me the September payment which should not have been charged to my account when we INSTALL the system. TOTAL RIPOFF