- Report: #1367433
Complaint Review: Progressive Insurance - Nationwide
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Author Confirmed
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Progressive Insurance
Nationwide, USA
Phone:
(800)776-4737
Web:
Progressive.com
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Progressive Insurance Progressive Insurance Denied Claim Refused to Pay to Fix My Car After Their Insured Hit My Parked Car Dallas Texas
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On March 16, 2017 I took my mom to eat lunch @ a restaurant on I35 or N Stemmons Fwy following a 5 hour appointment w her cancer surgeon. I was parked in the parking lot, facing Fwy. We just got our food when the hostess came running up to tell me, someone hit my car. I went outside to find a black Honda Accord crashed into the front driver side of my car. My car had been moved 45° from impact. I purchased my 2014 Ford Escape SE in October 2016. It was in new condition & retailed for $13,500. I am the owner. I only have liability insurance. The driver of the Accord said a car had tapped him on the Fwy. He said it caused him to lose control. His story didn't make sense to me & the police told him it was a physical impossibility that it happened how he said & he was 100% @ fault. He had some scratches on the passenger side over the back tire. He was traveling North on i35, so if he was struck there, he would have went into the wall or spun out. Instead he hit 4 curbs, crossed 2 large grassy medians, & a service Rd w no evidence he ever hit his brakes. Then ended by hitting my car. It is a quarter mile back where he claims he was tapped. He didn't know what kind of car. He didn't get the plate # or see the driver & they didn't stop. This is the reason Progressive Insurance Co gave me when they refused liability. They investigated the claim, went out & inspected the Accord, never came out to see my car. I spoke to the adjuster w Progressive Thursday, last week. She told me she had worked my claim & spoke to others who agreed it would go in my favor & she would call me Friday to set up a rental car once the decision was final from higher up. She called me early evening Friday & informed me they were not accepting liability & closing the claim. She said she was in shock when it came back. My car is like my office. I have a mobile hair business. I've lost a lot of work because my car is hardly drivable. Won't even get into the added stress & frustration.
