Complaint Review: Progressive Insurance (auto) - Nationwide

On the date of 09/29/2016 Chat number 3616522, I had a chat with Diane of Progressive Insurance. I wrote to question why, I could not manually changed the date of my choice, to my monthly car insurance payment? I told Diane that I had retired, and wanted to change my deductions to the last day of the month. Diane wrote in the above chat reference, that I had to call customer service to either rewrite the policy for the last day of the month, OR, change the date for an automatic withdrawal for the last day of the month. I called 10/03/2016 and spoke with Anessa of Progressive insurance. I requested to change my payment date to the end of the month. Anessa told me that the only date allowed for change is the 16th of the month. I referred to my chat information, where I was told that it could be changed, to the end of the month, only by phone call, not through chat. Also I told Anessa, that I wanted to rewrite the policy date,instead of a withdrawal date, because I did not like storing my checking account information, since websites are no longer safe.

I asked if debit or credit cards could be used? She said no. Anessa told me that if I requested the policy to be rewritten,my policy payments will be higher. I expressed respectfully, that what Anessa was saying did not make sense. I told her that it is not logical for a policy of any kind to be raised just for changing a date of payment. I had not had any recent tickets or accidents, and my policy payment had just went down. I told her that this appears to be dishonesty, and I am not comfortable or trusting with what I am being told. I told her that, I have lost my trust in Progressive and this prompts me to look at other insurance companies. I told her for now, I will comply with the withdrawal date for the end of the month, to avoid my policy for being raised. But I will start shopping for another insurance company as soon as possible. I provided my checking account information to Anessa. Once I complied, my new payment was raised from 106.83 to about 112.00.Progressive Insurance promotes that if you choose automatic withdrawal on there website, you get a discount avoiding process and maintenance fees. If I was manually paying my monthly payments, without check withdrawal, my monthly payment would be almost 119.00.

There is no advantage for retirees,except to raise your payment to penalize you, because you only receive income once a month. My policy was not rewritten for the date change, it still went up about 6.00 for a date change. There is nothing on the website that explains this to customers. The website is always down. The website encourages customers to email anytime. There is no email address listed. There is an email link on the website. When you click on it, a drop box has selected titles of what Progressive chooses to address. When I click on policy, it advises you to log in for personal protection of your account. Once you log in, you cannot email Progressive at all as advertised on its website. If chat is not available, you must call only. I want all consumers to know that Progressive Insurance penalized me, and raised my monthly payments, for SIMPLY changing a payment date. I have had no tickets or traffic accidents recently and my policy payments just went down this year. When anyone retires and receiving once a month payments, there is a demanding budget to address. I requested to changed my payment date based on budget. Progressive Insurance does not take retired seniors as customers too kindly. Progressive Insurance does not care about retired seniors who only get paid once a month as customers. Today, I am now shopping for another insurance company, that does not penalize for date changes. I hope I can find an honest company.