- Report: #723366
Complaint Review: Proactiv Solution Rodan & Fields - Des Moines Iowa
Reported By:
CrankyCat -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Proactiv Solution Rodan & Fields
PO BOX 10213 Des Moines, 50936 Iowa, United States of America
Phone:
8002356050
Web:
www.proactiv.com
Categories:
Business Rating:
(0)
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Proactiv Solution Rodan & Fields Guthy-Renker, LLC Bait & Switch - Offer a 30 day product via online then send you a 90 via mail. Des Moines, Iowa
I received several emails from Proactive offering a full size product if I returned for $10. Normally I go to the mall and get it from the kiosk so that I don't have to deal with issues. However this offer stated that they would only send me a 30 day supply. So it looked like a good deal.
Shortly after I received the product for $10 and it was not full size. I let that slide, thinking well I got what I paid for but not what was promised. Then today I receive a 90 day supply with a bill stating that they will be taking the rest of the product cost from my card for three months.
I called their support to cancel the auto-ship and ask them for an explanation. Here is where they got me. They offered a 30 day auto ship online, but when they sent me the "sample" size product they changed the terms and stated they were shipping a 90 day supply.
Now I am going to return their product and eat the shipping costs because they refuse to credit that as well.
Word of warning stay away from these thieves!!! DO NOT believe their deceptive practices.
Shortly after I received the product for $10 and it was not full size. I let that slide, thinking well I got what I paid for but not what was promised. Then today I receive a 90 day supply with a bill stating that they will be taking the rest of the product cost from my card for three months.
I called their support to cancel the auto-ship and ask them for an explanation. Here is where they got me. They offered a 30 day auto ship online, but when they sent me the "sample" size product they changed the terms and stated they were shipping a 90 day supply.
Now I am going to return their product and eat the shipping costs because they refuse to credit that as well.
Word of warning stay away from these thieves!!! DO NOT believe their deceptive practices.
