- Report: #586173
Complaint Review: Proactiv Solution (by Guthy Renker - Rodan & Fields) - San Leandro California
Reported By:
Edmund -
San Leandro, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Proactiv Solution (by Guthy Renker - Rodan & Fields)
www.proactiv.com San Leandro, California, United States of America
Phone:
18002356050
Web:
Categories:
Business Rating:
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Proactiv Solution (by Guthy Renker - Rodan & Fields) Fraud, and Overcharged Scam San Leandro, California
Simple and straight to the point. I purchased Proactiv Solution as of 1/22/10. After nearly a month of using this, I decided this was not for me and went to cancel this membership right after the second billing. Proactiv Solution are scammers. Not only did they not have a cancel option on their webpage for their customers to easily drop their membership, they make YOU work and wait for your membership cancel. After many phone calls and hold times, I was able to get to a represenative where I had to keep pressing the point that I do not want this product anymore. I was then transferred to an account specialist, whom then said my account was canceled and I will not be receiving shipments anymore as of 2/20/10. My account was never canceled and soon received a bill of $109.58, which I do not owe. An extra $20.00 was also charged to the second shippment! This is a fraud and a scam. As of today, my account is still not canceled and they are still charging for the next months statement. Avoid buying from this company at all costs.
