- Report: #597965
Complaint Review: Proactiv Solution (by Guthy Renker - Rodan & Fields) - Des Moines Iowa
Reported By:
Overly Charged! -
Enterprise, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Proactiv Solution (by Guthy Renker - Rodan & Fields)
P.O. Box 10213 Des Moines, 50380 Iowa, United States of America
Phone:
800-235-6050 or 800-950-4
Web:
www.proactiv.com
Categories:
Business Rating:
(0)
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Proactiv Solution ,by Guthy Renker - Rodan & Fields, Proactive Over Charged us. Cancelled account in Jan 09 and they reopened the account in Jul 09 without our permission. Des Moines, Iowa
Product provides some help for some people but, not us.
Biggest problem is cancelling. Company apparently refused to cancel account when requested. I cancelled the account in January 2009 based on their records. After cancelling and closing my account and auto-pay, not so proactive, Proactiv, decided to reopen the account 6 months later and then used a false "billing address" to send the supposed 10 billing notices.
One year later we are sent to collections; somehow they magically remembered our address to pass to the collection agency. We contacted Proactiv and found out that they can't help us due to lack of concern. After transferring to 3 departments, they said it was not their problem! They offer an address to corporate with the understanding they will not help you either.
DO NOT expect any service from customer service or the account representatives.
1 Updates & Rebuttals
Chefkeith
Biddeford,Maine,
U.S.A.
Sent to collections also...
#2Consumer Comment
Thu, April 29, 2010
I too have run into the same problem. The product did not work effectively enough for our daughter so we cancelled the account in June 2009. Three months later I am receiving bills for shipments never received. Now it is in collections for a kit never received nor ordered. Tried dealing with them over the phone. Got nowhere. I have sent back 3 invoices to collections and they just keep sending more. Told them account was closed and am not going to pay for something I did not order! Sent them proof of account closed and still receive notices. They don't care. Terrible company to deal with!
