- Report: #1428052
Complaint Review: Pro-Form - Logan Utah
Reported By:
Martin -
Prospect Heights, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Pro-Form
Logan, Utah, United States
Phone:
888-533-1333
Web:
iconfitness.force.com
Categories:
Business Rating:
(0)
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Pro-Form Refused to replace motor under warranty. Said I wasn't registered. Would not allow me to register. Logan Utah
My two-year old treadmill’s motor, which has a 25-year guarantee, quit. My wife and I are both in our 80s and have never run the machine over two miles an hour. The problem was verified by Barry Services fitness repair in Wheeling, Illinois.
I notified Pro-Form twice by email and twice on the web, and asked to have them send me a new motor. After four days, I had not even received a response. I then tried live chat, and the agent cut me off before anything was resolved.
If you are considering customer service as a criterion in purchasing an exercise device, I advise you to avoid Pro-Form.
