Complaint Review: Privacy Matters Identity - Des Plains Illinois

I just received my bank statement, and it shows that PMIdentity (Privacy Matters) refunded six months worth of charges. They show both $19.95 and $22.95 refunds on the statement. There is another eight months of charges that need to be refunded here. Chase Bank credit card refuses to do anything about these fraudulent charges on this account. I have also found out that customers have a consumer complaint registration on fdic.gov. In part, is states: "Complaint Filing Process If the consumer has a complaint against a financial institution, the first step is to contact an officer of the institution and attempt to resolve the complaint directly. Financial institutions value their customers and most will be helpful. If the consumer is unable to resolve the complaint directly, the financial institution's regulatory agency may be contacted for assistance. The agency will usually acknowledge receipt of a complaint letter within a few days. If the letter is referred to another agency, the consumer will be advised of this fact. When the appropriate agency investigates the complaint the financial institution may be given a copy of the complaint letter. The complaint should be submitted in writing and should include the following: Complainant's name, address, telephone number; The institution's name and address; Type of account involved in the complaint--checking, savings, or loan--and account numbers, if applicable; Description of the complaint, including specific dates and the institution's actions (copies of pertinent information or correspondence are also helpful); Date of contact and the names of individuals contacted at the institution with their responses; Complainant's signature and the date the complaint is being submitted to the regulatory agency. The regulatory agencies will be able to help resolve the complaint if the financial institution has violated a banking law or regulation. They may not be able to help where the consumer is not satisfied with an institutions's policy or practices, even though no law or regulation was violated. Additionally, the regulatory agencies do not resolve factual or most contractual disputes. " We plan on making out a complaint against Chase Bank through this means soon. We are saying that Chase Bank enables fraud through their credit cards by not acting on complaints.

In this mess, I complained to my credit card company, by Chase Bank, and although they supposedly contacted Privacy Matters, they sent me a letter saying they would not do anything about this fraud, and suggested I get in contact with Privacy Matters again. Well, Privacy Matters had already contacted me and said they would not refund any amount, and they have not. They also emailed me they would refund, "O Dollars" on this matter. How did Privacy Matters get my email address? They also mentioned they saw my complaint here on ripoffreport.com, and for this I get no refund! I have stopped using Chase credit cards, closed two account with them. I returned an answer to their letter stating they lost a customer, and no, we would not pay the $422.00+ nor the interest it caused on our account. Privacy Matters had charged $22.95 for 14 months on our credit card, without anybody signing up for this so-called "service." I still don't understand what Privacy Matters does in the way of service. We never got the "one month refund" on our statement, either.

I complained against this Privacy Matters company that charged hundreds of dollars against my credit card - and Chase refused to do anything about it. I suggest that customers of Chase credit cards be aware they do not care about their customers. I am paying off what I owe on this account, and refusing to pay what PMIdentity charged on my account. I am looking for a class-action suit against this company.