- Report: #1107362
Complaint Review: PrinterPix - Lake Mary Florida
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Author Not Confirmed
Why?
PrinterPix
107 Commerce St Lake Mary, Florida, USA
Phone:
(888) 322-6733
Web:
www.printerpix.com
Categories:
Business Rating:
(0)
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PrinterPix DO NOT USE PRINTERPIX! SITE AND CUSTOMER SERVICE IS AWFUL!!!!HORRIBLE! I bought a groupon, spent 30+ hours making a photo album for Christmas presents but could not check out. Emailed them, they never answered me. Called them and their phones weren't working,when the phones did work I spent 30 min on hold. I was told I chose the wrong album cover that went with the groupon and either I had to START ALL OVER OR PAY $40 EACH PER ALBUM! Lake Mary Florida
Horrible! I bought a groupon, spent 30+ hours making a photo album for Christmas presents but could not check out. Emailed them, they never answered me. Called them and their phones weren't working,when the phones did work I spent 30 min on hold. I was told I chose the wrong album cover that went with the groupon and either I had to start ALL over or pay $40 each per album. I asked if they would work with me and I would just pay the difference. I was told "no". So she wouldn't/couldn't simply change my album cover and the site is designed so you can not go back and change anything once you started. 6 photos per page, 30 pages, each photo had a different color border=all for nothing.
I was so upset. I couldn't believe they site is set up that way especially after selling 10,000 groupons you would think the site would specify which album cover is for groupon users knowing that. Awful deisgn, awful customer service-never again. Even after telling her I was going to post and my complaint and bad review telling my story she said " I know" and didnt care enought t help me. I course groupon gave me a credit but what an awful experience. Printerpix is not in the Christmas spirit or for costumer experience. Shame on them for continueing to have a website designed to not let you edit what you have created and having horrible customer service, shame on Printerpix!
