- Report: #970525
Complaint Review: Printerpix - Internet
Reported By:
petfar -
Norton, Internet, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Printerpix
Internet, United States of America
Phone:
Web:
www.printerpix.co.uk
Categories:
Business Rating:
(0)
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Printerpix Quality of product unacceptable - Customer Service hopeless - currently 2 months and waiting, Internet
I ordered a Calendar (via Groupon) in mid September 2012. It was delivered at the end of September. The quality was unacceptable. I wrote and complained.
8th October - I received a reply from Customer Services (David Lawrence) asking for details of faults. I supplied this information
11th October - I received a further e-mail from Customer Services (Quasim Rauf) asking for further details of the faults so they could issue a replacement. I supplied the information. No reply.
20th October - I received an e-mail from Faisal Hussein (Customer Services Manager) "I am writing in regards to your recent response to our survey. I see that you have experienced some difficulties during your experience with Printerpix. Can you please reply highlighting your concerns and I will personally ensure they are fully resolved for you?" I replied.
28th October - I received a further e-mail from Faisal Hussein (Customer Services Manager) apologising, acknowledging the faults and offering a free replacement with instructions how to do this. I tried but could only make it work if I paid for it again! I wrote to Faisal explaining this problem and asking for further instructions. No reply. (I chased it on the 8th October and 16th October - No reply.)
17th November - Still nothing.
Two month so far and running. Product: faulty. Customer Service: unacceptable.
8th October - I received a reply from Customer Services (David Lawrence) asking for details of faults. I supplied this information
11th October - I received a further e-mail from Customer Services (Quasim Rauf) asking for further details of the faults so they could issue a replacement. I supplied the information. No reply.
20th October - I received an e-mail from Faisal Hussein (Customer Services Manager) "I am writing in regards to your recent response to our survey. I see that you have experienced some difficulties during your experience with Printerpix. Can you please reply highlighting your concerns and I will personally ensure they are fully resolved for you?" I replied.
28th October - I received a further e-mail from Faisal Hussein (Customer Services Manager) apologising, acknowledging the faults and offering a free replacement with instructions how to do this. I tried but could only make it work if I paid for it again! I wrote to Faisal explaining this problem and asking for further instructions. No reply. (I chased it on the 8th October and 16th October - No reply.)
17th November - Still nothing.
Two month so far and running. Product: faulty. Customer Service: unacceptable.
