- Report: #546105
Complaint Review: PRINCESS CRUISE LINES - Valencia California
Reported By:
Jim -
Summerfield, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PRINCESS CRUISE LINES
24305 Town Center Dr Valencia, 91355-1307 California, United States of America
Phone:
661 753 0000
Web:
princess.com
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PRINCESS CRUISE LINES Failed to re-emburse for lost luggage Valencia, California
My fiance' and I were on the Crown Princess for a 7-day cruise, out of Port Everglades Fl, which sailed on Dec 5 2009. We checked in that morning around noon, with five pieces of luggage, but only four made it to our cabin. A "search" of the ship was performed, according to the front desk, which came up with nothing. As the missing bag contained most of my partners clothes....including evening ware, underware,costume jewlery, and more, she had nothing to wear but the clothes on her back, plus a few things in her other bag. They offered her the "loan" of a very ratty looking 3-piece outfit for the two formal nights, and $100 shipboard credit, and basically told us "tough luck, we handle 10000 pieces of luggage every trip, and it is no big thing to lose one! Now, consider the situation of a woman, having to go seven days without a change of clothes!! I was impossible to replace anything from the shops onboard...they had no panties of bras, nor anything but over-priced junk mostly. At Georgetown Grand Caymans, we went ashore, in search of a department store....but there is no Dillards there, nor anything like that.
Well, our cruise was pretty well ruined....it was my Christmas gift to her...and while we made the best of it, it was not fun. We have been on many cruises, but this was the worse experience ever. To top it off, we are told by them that they will only pay $250 tops for our loss....for over $1000 worth of things, not to mention the loss of the bag itself, plus the ruined cruise itself. It certainly wasn't our fault that THEY lost her bag...I guess we were just ripped-off. Great customer relations, Princess Cruises. While you don't care, know that while we will take many future cruises, it won't be with you.
Well, our cruise was pretty well ruined....it was my Christmas gift to her...and while we made the best of it, it was not fun. We have been on many cruises, but this was the worse experience ever. To top it off, we are told by them that they will only pay $250 tops for our loss....for over $1000 worth of things, not to mention the loss of the bag itself, plus the ruined cruise itself. It certainly wasn't our fault that THEY lost her bag...I guess we were just ripped-off. Great customer relations, Princess Cruises. While you don't care, know that while we will take many future cruises, it won't be with you.
2 Updates & Rebuttals
Jim
Summerfield,Florida,
United States of America
Princess Cruise Line
#2Author of original report
Mon, December 28, 2009
So apparently there are guys who wear the same thing every day, bring one Tux, and can't understand anyone who would bring more than that? My three bags were small, but one was a "suiter" fold over type, which contained both white and black tuxes, two other suits, and assorted shirts on hangers. My other small bags contained everything else....but to a slob, I guess I packed too much. This business isn't about what I packed anyway...it is about lously costumer relations in not accepting the fact that THEY were at fault by losing the bag in the first place, and then getting away with it "on the cheap".
Cory
San Antonio,Texas,
U.S.A.
ODD
#3Consumer Comment
Mon, December 28, 2009
I find the whole story kind of hard to believe. They had 5 bags, one got lost, so they're out 20 PERCENT of their clothing. NOW, I've never heard or seen a guy with more clothes then his wife or girlfriend. I mean really. Think about it. What dude brings and wears more clothes then his girlfriend? What was in the other 4 bags? From the way the OP is going off, HIS stuff was in the other 4 bags. Last cruise we took, I took a tux and she took a DIFFERENT outfit for EACH night's formal dining. That's five times my packing. Nope, not buying it.
