- Report: #60233
Complaint Review: PRINCESS CRUISE LINES - SANTA CLARITA California
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Author Not Confirmed
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PRINCESS CRUISE LINES
PRINCESS, P.O. BOX 947, SANTA CLARITA, CA. 91380-9047 SANTA CLARITA, 91380-9047 California, U.S.A.
Phone:
800-PRINCESS
Web:
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PRINCESS CRUISE LINES MISNAMED-SHOULD BE "PRINCESS PUKE AND RIPOFF LINES" SANTA CLARITA California
THE TRIP STARTED OFF BY HAVING ENDLESS DELAYS AND CONFUSION WITH THE TRANSPORT BUSES AND HAVING TO WAIT FIVE HOURS TO GET FROM THE AIRPORT TO THE SHIP WHICH WAS ONLY A FEW MILES AWAY.
ONCE YOU WERE ON THE SHIP THERE WAS NO ONE TO GUIDE YOU OR ANSWER QUESTIONS. YOU WERE ON YOUR OWN TRYING TO FIGURE OUT WHERE YOUR STATE ROOMS WERE LOCATED.
APPARENTLY, DUE TO THIS DELAY WITH PASSENGER LOADING, THE CAPTAIN HAD TO MAKE UP TIME TO GET TO JUNEAU ON SCHEDULE. CONSEQUENTLY, HE OPENED UP TO FULL THROTTLE AT 23 PLUS KNOTS IN MODERATE SEAS.
BECAUSE OF HIS HURRY, THE SHIP ROCKED FROM SIDE TO SIDE - NOT GENTLY LIKE A CRADLE, BUT A CONSTANT JERKING FROM SIDE TO SIDE. AS A RESULT, HUNDREDS OF PASSENGERS, ALONG WITH MYSELF, QUICKLY GREW SEA SICK AND DIZZY. PEOPLE WERE VOMITING IN ALL THE RESTROOMS AND MANY STAYED IN BED. LONG LINES BEGAN TO FORM AT THE DOCTOR'S OFFICE, MEN OFTEN HAVING TO HELP THEIR WIVES STAND UP. DOCORS FEES? $60.00 PER VISIT. MANY HAD TO HAVE SHOTS.
THIS WENT ON FOR TWO DAYS AND TWO NIGHTS WITHOUT CEASING. GOING TO BED AT NIGHT AND FALLING ASLEEP WAS DIFFICULT. THE SHIP ROCKED SO MUCH I WAS AFRAID IF I FELL ASLEEP I WOULD FALL OFF THE BED-THAT'S HOW BAD IT WAS. THE BOW WAS ALSO CUTTING INTO THE WATER. SO NOT ONLY DID YOU JERK FROM SIDE TO SIDE, BUT FROM HEAD TO FOOT. TWO NIGHTS OF LITTLE SLEEP!
NEVER ONCE WAS THERE AN APOLOGY BY THE CAPTAIN OVER THE P.A. OR ANY OTHER FORM. NOR COULD I GET ANY EXPLAINATIONS. APPARENTLY THE CAPTAIN AND SHIP'S COMPANY THOUGHT THIS WAS NO BIG DEAL!
THE STAR PRINCESS, A BEAUTIFUL SHIP IN IT'S OUTWARD APPEARANCE AND DECORE, WAS NOT REALLY DESIGNED FOR CONVENIENCE. THE ELEVATORS WERE TINY, SLOW AND CONFUSING TO OPERATE. OFTEN THEY WOULD NOT GO TO CERTAIN FLOORS WHILE OTHERS WOULD. THE FLOOR LAYOUTS OF THE SHIP WERE SO BROKEN UP THAT THERE WERE FEW STRAIGHT LINES FROM END TO END. CONSEQUENTLY, YOU HAD TO PLAY ZIG-ZAG UP AND DOWN WITH THE ELEVATORS TO GET FROM ONE PLACE TO ANOTHER.
NOR WAS THE SHIP DESIGNED WITH THE HANDICAPPED IN MIND. MY WIFE AND I ARE BOTH SEMI-MOBILE AND NEED ELECTRIC SCOOTERS TO GET AROUND. THE HALLWAYS FROM THE STATE ROOMS WERE SO NARROW (LESS THAN 4 FT. WIDE) THAT WE COULD NOT GET PAST ALL THE MORNING AND NOON LAUNDRY CARTS THAT BLOCKED THE WAY WITHOUT CONSTANTLY MANUVERING THEM INTO DOORWAYS TO GET AROUND. GOING TO YOUR STATE ROOM WAS A CONSTANT HASSLE. AS WERE THE TINY ELEVATORS WHEN TRYING TO FIT TWO LITTLE SCOOTERS INTO THEM.
SOME SUGGESTIONS:
1) NEVER GO TO ALASKA IN THE SPRING AND EARLY SUMMER. IT DOES NOTHING BUT RAIN THERE. SOME STOPS EVEN BRAG ABOUT HOW MUCH RAIN THEY GET.
2) DON'T EXPECT TO SEE ANYTHING EVEN REMOTELY HISTORIC OR SENSATIONAL SPOTS IN JUNEAU OR ANY OF THE STOPS.
THE TOWNS ARE WALL TO WALL GIFT SHOPS AND COMMERCIAL TOURIST TRAPS. TO SEE THE REAL ALASKA, OR EVEN GLACIERS, YOU HAVE TO BE WILLING TO COUGH UP $200 TO $300 A HEAD TO GO ON ANY OF THOSE MONEY GRUBBIN' "GET AWAY TOURS" ALL OF WHICH ARE SO NICELY ARRANGED THROUGH THE SHIP AT A NICE, JUICY MARKUP FOR THEM. SO, IF YOU DON'T MIND GETTING GOUGED, BRING PLENTY OF MONEY!
P.S. THEY ALSO OVERCHARGED ON MY MEDICAL EXPENSES.
Richard
TUCSON, Arizona
U.S.A.
ONCE YOU WERE ON THE SHIP THERE WAS NO ONE TO GUIDE YOU OR ANSWER QUESTIONS. YOU WERE ON YOUR OWN TRYING TO FIGURE OUT WHERE YOUR STATE ROOMS WERE LOCATED.
APPARENTLY, DUE TO THIS DELAY WITH PASSENGER LOADING, THE CAPTAIN HAD TO MAKE UP TIME TO GET TO JUNEAU ON SCHEDULE. CONSEQUENTLY, HE OPENED UP TO FULL THROTTLE AT 23 PLUS KNOTS IN MODERATE SEAS.
BECAUSE OF HIS HURRY, THE SHIP ROCKED FROM SIDE TO SIDE - NOT GENTLY LIKE A CRADLE, BUT A CONSTANT JERKING FROM SIDE TO SIDE. AS A RESULT, HUNDREDS OF PASSENGERS, ALONG WITH MYSELF, QUICKLY GREW SEA SICK AND DIZZY. PEOPLE WERE VOMITING IN ALL THE RESTROOMS AND MANY STAYED IN BED. LONG LINES BEGAN TO FORM AT THE DOCTOR'S OFFICE, MEN OFTEN HAVING TO HELP THEIR WIVES STAND UP. DOCORS FEES? $60.00 PER VISIT. MANY HAD TO HAVE SHOTS.
THIS WENT ON FOR TWO DAYS AND TWO NIGHTS WITHOUT CEASING. GOING TO BED AT NIGHT AND FALLING ASLEEP WAS DIFFICULT. THE SHIP ROCKED SO MUCH I WAS AFRAID IF I FELL ASLEEP I WOULD FALL OFF THE BED-THAT'S HOW BAD IT WAS. THE BOW WAS ALSO CUTTING INTO THE WATER. SO NOT ONLY DID YOU JERK FROM SIDE TO SIDE, BUT FROM HEAD TO FOOT. TWO NIGHTS OF LITTLE SLEEP!
NEVER ONCE WAS THERE AN APOLOGY BY THE CAPTAIN OVER THE P.A. OR ANY OTHER FORM. NOR COULD I GET ANY EXPLAINATIONS. APPARENTLY THE CAPTAIN AND SHIP'S COMPANY THOUGHT THIS WAS NO BIG DEAL!
THE STAR PRINCESS, A BEAUTIFUL SHIP IN IT'S OUTWARD APPEARANCE AND DECORE, WAS NOT REALLY DESIGNED FOR CONVENIENCE. THE ELEVATORS WERE TINY, SLOW AND CONFUSING TO OPERATE. OFTEN THEY WOULD NOT GO TO CERTAIN FLOORS WHILE OTHERS WOULD. THE FLOOR LAYOUTS OF THE SHIP WERE SO BROKEN UP THAT THERE WERE FEW STRAIGHT LINES FROM END TO END. CONSEQUENTLY, YOU HAD TO PLAY ZIG-ZAG UP AND DOWN WITH THE ELEVATORS TO GET FROM ONE PLACE TO ANOTHER.
NOR WAS THE SHIP DESIGNED WITH THE HANDICAPPED IN MIND. MY WIFE AND I ARE BOTH SEMI-MOBILE AND NEED ELECTRIC SCOOTERS TO GET AROUND. THE HALLWAYS FROM THE STATE ROOMS WERE SO NARROW (LESS THAN 4 FT. WIDE) THAT WE COULD NOT GET PAST ALL THE MORNING AND NOON LAUNDRY CARTS THAT BLOCKED THE WAY WITHOUT CONSTANTLY MANUVERING THEM INTO DOORWAYS TO GET AROUND. GOING TO YOUR STATE ROOM WAS A CONSTANT HASSLE. AS WERE THE TINY ELEVATORS WHEN TRYING TO FIT TWO LITTLE SCOOTERS INTO THEM.
SOME SUGGESTIONS:
1) NEVER GO TO ALASKA IN THE SPRING AND EARLY SUMMER. IT DOES NOTHING BUT RAIN THERE. SOME STOPS EVEN BRAG ABOUT HOW MUCH RAIN THEY GET.
2) DON'T EXPECT TO SEE ANYTHING EVEN REMOTELY HISTORIC OR SENSATIONAL SPOTS IN JUNEAU OR ANY OF THE STOPS.
THE TOWNS ARE WALL TO WALL GIFT SHOPS AND COMMERCIAL TOURIST TRAPS. TO SEE THE REAL ALASKA, OR EVEN GLACIERS, YOU HAVE TO BE WILLING TO COUGH UP $200 TO $300 A HEAD TO GO ON ANY OF THOSE MONEY GRUBBIN' "GET AWAY TOURS" ALL OF WHICH ARE SO NICELY ARRANGED THROUGH THE SHIP AT A NICE, JUICY MARKUP FOR THEM. SO, IF YOU DON'T MIND GETTING GOUGED, BRING PLENTY OF MONEY!
P.S. THEY ALSO OVERCHARGED ON MY MEDICAL EXPENSES.
Richard
TUCSON, Arizona
U.S.A.
