- Report: #156647
Complaint Review: Primus - Lingo - MCLEAN Virginia
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Primus - Lingo
7901 JONES BRANCH DRIVE, SUITE 900 MCLEAN, 22102 Virginia, U.S.A.
Phone:
703-9022800
Web:
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Primus - Lingo ILLEGAL LABOR PRACTICES, FRAUD as a CONDITION OF THE EMPLOYEES KEEPING THEIR EMPLOYMENT ripoff MCLEAN Virginia
Mr Robert Adach,
I am a technical support professional, for Primus/Lingo, having taken approx 1,000 inbound technical support calls for the product.
I appreciated the hard work you've been doing, and I do understand that you're confronted with great pressure with Paul Singh, Jay Rosenblatt, John Melick, and Jo An Chew - all vice presidents, Directors or senior managers.
I also understand, with the US $40 million that Primus lost as a company, in the past year, as reported in the last conference call, that there is great pressure to become cash flow positive on a quarterly basis, and to keep investors and shareholders satisfied.
You fired me today, at your service provider W____ for the simple reason that you, Mr Robert Adach, are running ILLEGAL LABOR PRACTICES in terms of pressuring employees to tell LIES, and participate in a certain kind
of FRAUD as a CONDITION OF THEIR EMPLOYMENT for your outsourcers F______, W____, etc.
You tell customers that it's 48 hours time for an escalation. In June 2005, there were 400 tickets pending callback by Tier 2, and no single customer had been contacted in over 3 weeks (and counting.) Your instructions to your agents were to pressure them in telling lies in terms of ETA's to customers.
In August, you decided to wipe the slate clean, and eliminate any possibility that any Tier 2 technical support agent would EVER contact those customers,
exceeding 400 in that month, unless the customers themselves would call Lingo Primus.
In addition, as a condition of employment, Mr Adach, you also pressured all employees and all your agents to COVER UP (under threat of termination or suspension)
all the calls logged in Remedy all Lingo customers who had shown hints of dissatisfaction, displeasure, irateness, complaints about past lies regarding to Tier
2 escalation and resolution, and or about discrepancies between the sales pitches on which they signed up to Lingo, and what they got in return, etc.
Are your agents naive, Mr Adach ?
Are your agents stupid, Mr Adach, to participate in your cover up of MASSIVE CUSTOMER DISSATISFACTION, MASSIVE LIES IN TERMS OF ETA OF ESCALATIONS, significant confusion in terms of promised in the sales pitches and what customers get when they sign up ?
Are your entitled, Mr Adach, to laugh at your own cleverness, machevellian methods at Lingo/Primus and to make a mockery of LABOR PRACTICES (even if not outright illegal, they are unethical) ?
Only time will tell, Mr Adach.
And God is a witness to my words, and God will make right, what others have made wrong.
Thank you for your attention.
Michael
Lisbon
Portugal
Click here to read other Rip Off Reports on Primus Telecommunications
I am a technical support professional, for Primus/Lingo, having taken approx 1,000 inbound technical support calls for the product.
I appreciated the hard work you've been doing, and I do understand that you're confronted with great pressure with Paul Singh, Jay Rosenblatt, John Melick, and Jo An Chew - all vice presidents, Directors or senior managers.
I also understand, with the US $40 million that Primus lost as a company, in the past year, as reported in the last conference call, that there is great pressure to become cash flow positive on a quarterly basis, and to keep investors and shareholders satisfied.
You fired me today, at your service provider W____ for the simple reason that you, Mr Robert Adach, are running ILLEGAL LABOR PRACTICES in terms of pressuring employees to tell LIES, and participate in a certain kind
of FRAUD as a CONDITION OF THEIR EMPLOYMENT for your outsourcers F______, W____, etc.
You tell customers that it's 48 hours time for an escalation. In June 2005, there were 400 tickets pending callback by Tier 2, and no single customer had been contacted in over 3 weeks (and counting.) Your instructions to your agents were to pressure them in telling lies in terms of ETA's to customers.
In August, you decided to wipe the slate clean, and eliminate any possibility that any Tier 2 technical support agent would EVER contact those customers,
exceeding 400 in that month, unless the customers themselves would call Lingo Primus.
In addition, as a condition of employment, Mr Adach, you also pressured all employees and all your agents to COVER UP (under threat of termination or suspension)
all the calls logged in Remedy all Lingo customers who had shown hints of dissatisfaction, displeasure, irateness, complaints about past lies regarding to Tier
2 escalation and resolution, and or about discrepancies between the sales pitches on which they signed up to Lingo, and what they got in return, etc.
Are your agents naive, Mr Adach ?
Are your agents stupid, Mr Adach, to participate in your cover up of MASSIVE CUSTOMER DISSATISFACTION, MASSIVE LIES IN TERMS OF ETA OF ESCALATIONS, significant confusion in terms of promised in the sales pitches and what customers get when they sign up ?
Are your entitled, Mr Adach, to laugh at your own cleverness, machevellian methods at Lingo/Primus and to make a mockery of LABOR PRACTICES (even if not outright illegal, they are unethical) ?
Only time will tell, Mr Adach.
And God is a witness to my words, and God will make right, what others have made wrong.
Thank you for your attention.
Michael
Lisbon
Portugal
Click here to read other Rip Off Reports on Primus Telecommunications
1 Updates & Rebuttals
Michael
Lisbon,Europe,
Portugal
HERE'S SOMETHING TO CONSIDER
#2Consumer Suggestion
Sun, September 11, 2005
" There are well-established observations about whistle-blowing. One: whistle-blowers seldom anticipate the consequences of their own actions. Two: organizations typically respond poorly to criticism from within. And three: many lack a system that protects complainants from retaliation. These observations hold a particular relevance in the USA, where policies that help white-blowers raise concerns and protect them from abuse have largely been absent. The result, all too frequently, is that whistle-blowers are drummed are intimidated, alienated, and drummed out of organizations they work for. That climate is changing, however. Both public institutions and private corporations are becoming increasingly aware of the benefits of improving their response to internal allegations of wrong-doing. The changing landscape seems to be slowly affecting workplace attitudes. That said, whistle-blowing remains perilous. And workers know it. According to an ethics study, 44% of non-management employees said they don't report misconduct. Participants frequently said they believed no corrective action would be taken, or feared that their concerns would not remain confidential. Some organizational theorists say that's bad news. As the modern workplace becomes increasingly complex, specialized and opaque, organizations are becoming more reliant on their employees to report incidences of fraud, abuse, waste that will otherwise not come to the fore. And it's in the long-term interests of most companies to deal with the underlying problems (...) "
