- Report: #14696
Complaint Review: PRIME TELEVISION - SOUTHERN PINES North Carolina
-
Author Not Confirmed
Why?
PRIME TELEVISION
125 MURRAY HILL RD, SUITES H&I SOUTHERN PINES, 28387 North Carolina, U.S.A.
Phone:
1-800-395-5899
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Prime Television Direct TV Rebate Rip-off
ON OCTOBER 15,2001 I HAD DIRECT TV INSTALLED IN MY HOME. ON NOVEMBER 14,2001 I MAILED ALL THE REQUESTED INFORMATION TO RECIEVE A REBATE OF $140.00 FOR INSTALLATION. MID JANUARY 2002 I CALLED CUSTOMER SERVICE AT 1-800-395-5899 TRYING TO FIND OUT THE STATUS OF MY REBATE.
I WAS TOLD THAT MY REQUEST HAD BEEN APPROVED ON 11/24/2001. DUE TO SOME BAD WEATHER AND OTHER PROBLEMS, MY CHECK HAD YET TO BE MAILED. I SHOULD RECIEVE IT BEFORE THE END OF THE MONTH. AT THIS POINT I DID NOT RECORD THE NAME OF THE PERSON I SPOKE WITH OR THE DATE. ON 02/02/2001, I AGAIN CALLED CUSTOMER SERVICE AT THE SAME NUMBER. I SPOKE WITH MALEAK AT EXTENSION 1505.
HIS RECORDS DID NOT SHOW THAT I HAD MADE ANY PREVIOUS CALLS. HE AGREED THAT I SHOULD HAVE RECIEVED MY REBATE. HE ASSURED ME HE WOULD LOG THE COMMUNICATION AND SEND A REQUEST TO HAVE AN OVER-DUE CHECK ISSUED. IN RESPONSE TO WHEN I COULD EXPECT THE CHECK, HE SAID I COULD CALL BACK IN A WEEK.
ON 02/19/2002 I CALLED BACK. FOLLOWING THE INSTRUCTIONS ON THE VOICE MAIL, I ENTERED X1505. NO MALEAK WAS THERE. I REDIALED AND WAITED FOR THE NEXT CUSTOMER REPRENSENTATIVE.
I SPOKE WITH MELVA AT X1503. NO RECORD OF ANY PREVIOUS CALLS WAS ENTERED ON THE "LOG". AGAIN I WAS TOLD THAT I WOULD BE PUT ON THE LIST FOR OVER-DUE CHECKS. AT A REQUEST FOR A SUPERVISOR OR SOME ONE TO FILE A CUSTOMER COMPLAINT WITH, I WAS INFORMED THAT NO SUCH PEOPLE EXISTED.
SHE WOULD TAKE CARE OF THE PROBLEM. NOT SATISFIED WITH THAT RESPONSE, I TYPED IN PRIME TV ON THE SEACH LINE OF MY ON-LINE SERVICE. ONE OF THE SITES LISTED WAS THIS ONE. I READ THE AVAIABLE INFORMATION.
I THEN CALLED PRIME TV CUSTOMER SERVICE AGAIN. AT EXTENSION 1503, I LEFT A MESSAGE FOR MELVA, EXPLAINING THE INFORMATION I FOUND ON THE RIP OFF SITE. I THEN REDIALED THE NUMBER AND ENTERED EXTENSION 1505.
MALEAK ANSWERED THE EXTENTION. I REPORTED THE CALL ON FEB 19. HE FOUND THE CALL AND SAID THAT THERE WERE TWO DIFFERENT LOGS. ACCORDING TO MALEAK, HE REQUESTED THAT MY CHECK BE ISSUED MARCH 8 AND MELVA HAD REQUESTED THAT IT BE ISSUED MARCH 22.
BOTH OF THIS PEOPLE DURING OUR ORIGINAL CONVERSATIONS TOLD ME TO CALL BACK IN A WEEK IF THE CHECK DID NOT COME.
Rande
Florence, Mississippi
I WAS TOLD THAT MY REQUEST HAD BEEN APPROVED ON 11/24/2001. DUE TO SOME BAD WEATHER AND OTHER PROBLEMS, MY CHECK HAD YET TO BE MAILED. I SHOULD RECIEVE IT BEFORE THE END OF THE MONTH. AT THIS POINT I DID NOT RECORD THE NAME OF THE PERSON I SPOKE WITH OR THE DATE. ON 02/02/2001, I AGAIN CALLED CUSTOMER SERVICE AT THE SAME NUMBER. I SPOKE WITH MALEAK AT EXTENSION 1505.
HIS RECORDS DID NOT SHOW THAT I HAD MADE ANY PREVIOUS CALLS. HE AGREED THAT I SHOULD HAVE RECIEVED MY REBATE. HE ASSURED ME HE WOULD LOG THE COMMUNICATION AND SEND A REQUEST TO HAVE AN OVER-DUE CHECK ISSUED. IN RESPONSE TO WHEN I COULD EXPECT THE CHECK, HE SAID I COULD CALL BACK IN A WEEK.
ON 02/19/2002 I CALLED BACK. FOLLOWING THE INSTRUCTIONS ON THE VOICE MAIL, I ENTERED X1505. NO MALEAK WAS THERE. I REDIALED AND WAITED FOR THE NEXT CUSTOMER REPRENSENTATIVE.
I SPOKE WITH MELVA AT X1503. NO RECORD OF ANY PREVIOUS CALLS WAS ENTERED ON THE "LOG". AGAIN I WAS TOLD THAT I WOULD BE PUT ON THE LIST FOR OVER-DUE CHECKS. AT A REQUEST FOR A SUPERVISOR OR SOME ONE TO FILE A CUSTOMER COMPLAINT WITH, I WAS INFORMED THAT NO SUCH PEOPLE EXISTED.
SHE WOULD TAKE CARE OF THE PROBLEM. NOT SATISFIED WITH THAT RESPONSE, I TYPED IN PRIME TV ON THE SEACH LINE OF MY ON-LINE SERVICE. ONE OF THE SITES LISTED WAS THIS ONE. I READ THE AVAIABLE INFORMATION.
I THEN CALLED PRIME TV CUSTOMER SERVICE AGAIN. AT EXTENSION 1503, I LEFT A MESSAGE FOR MELVA, EXPLAINING THE INFORMATION I FOUND ON THE RIP OFF SITE. I THEN REDIALED THE NUMBER AND ENTERED EXTENSION 1505.
MALEAK ANSWERED THE EXTENTION. I REPORTED THE CALL ON FEB 19. HE FOUND THE CALL AND SAID THAT THERE WERE TWO DIFFERENT LOGS. ACCORDING TO MALEAK, HE REQUESTED THAT MY CHECK BE ISSUED MARCH 8 AND MELVA HAD REQUESTED THAT IT BE ISSUED MARCH 22.
BOTH OF THIS PEOPLE DURING OUR ORIGINAL CONVERSATIONS TOLD ME TO CALL BACK IN A WEEK IF THE CHECK DID NOT COME.
Rande
Florence, Mississippi
