- Report: #10803
Complaint Review: Prime Peripherals and Symantec - San Jose California
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Prime Peripherals and Symantec
See Other Reports - California for Syman San Jose, California, U.S.A.
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Prime Peripherals Rebate and Symantec System Works Rebates is a rip-off
*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
*Consumer Suggestion: I got mine... however I no longer have it.
prime peripherals modem offer offer is a rip-off, as is the Symantec Rebate.
I submitted the Prime Periphreals rebate offer over 3 months ago, and nothing. I was searching the Website for Prime Peripherals because their windows driver has an issue and came across a complaint on this website. I felt it my duty to enter mine. I have had the similar experience, as some of their customers as indicated by the hit at this website. Bad Business practices. Bad! Bad!
In addition I purchsed Symantec SystemWorks and submitted their rebate offer only to have them indicate I had omited some needed information. Like the old CD from another application, first page of its manual, etc. None of this was on the rebate offer as a requirement for the rebate. An why would I send the CD for one application in order to get the rabate. I would have to take the rebate and use it to re-buy the application I sent to them in the form of the original CD. I called them, at the 1-800 number as instructed. Got an answering machine and left a message, no one has called me in 3 weeks. On top of that they had my last name as "Giugan" and not Colligan. They seem to get everything right execpt for the last name. Which was clearly spelled. I even called their office here in CA, and was instructed to call customer service which I had 45 Minute wait, 30 Minute wait, another 30 minute wait. Bad Business Practices!
Thomas
San Jose, CA
I submitted the Prime Periphreals rebate offer over 3 months ago, and nothing. I was searching the Website for Prime Peripherals because their windows driver has an issue and came across a complaint on this website. I felt it my duty to enter mine. I have had the similar experience, as some of their customers as indicated by the hit at this website. Bad Business practices. Bad! Bad!
In addition I purchsed Symantec SystemWorks and submitted their rebate offer only to have them indicate I had omited some needed information. Like the old CD from another application, first page of its manual, etc. None of this was on the rebate offer as a requirement for the rebate. An why would I send the CD for one application in order to get the rabate. I would have to take the rebate and use it to re-buy the application I sent to them in the form of the original CD. I called them, at the 1-800 number as instructed. Got an answering machine and left a message, no one has called me in 3 weeks. On top of that they had my last name as "Giugan" and not Colligan. They seem to get everything right execpt for the last name. Which was clearly spelled. I even called their office here in CA, and was instructed to call customer service which I had 45 Minute wait, 30 Minute wait, another 30 minute wait. Bad Business Practices!
Thomas
San Jose, CA
5 Updates & Rebuttals
Elizabeth
Reno,Nevada,
U.S.A.
I got mine... however I no longer have it.
#2Consumer Suggestion
Mon, July 12, 2004
I recently purchased the professional version of Norton Anti-virus and was given two rebates to submit. The first one was through the store and symantec, and it came quickly with no problem. The second one did require that I had a previous competitor's product of a previous product from them. I sent it in, and noticed online that it had been declined. I called the number and they told me why. The customer support tech. walked me through the process of printing out a screen to prove I had a previous year's version of antivirus. I then got my rebate promptly. Keep trying to contact them, you will hopefully get yours. I think there is a website you can to go to check the status of your rebate, however I no longer have it. Good luck.
DAVID
WYOMING,Minnesota,
U.S.A.
WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
#3Consumer Comment
Sun, July 11, 2004
i want to get my rebate when do i get it
DAVID
WYOMING,Minnesota,
U.S.A.
WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
#4Consumer Comment
Sun, July 11, 2004
i want to get my rebate when do i get it
DAVID
WYOMING,Minnesota,
U.S.A.
WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
#5Consumer Comment
Sun, July 11, 2004
i want to get my rebate when do i get it
DAVID
WYOMING,Minnesota,
U.S.A.
WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004
#6Consumer Comment
Sun, July 11, 2004
i want to get my rebate when do i get it
