I requested tickets from priceline.com to travel off-peak (evening hours), on Tuesday, to join my family for vacation in NY. I am not able to travel with them for departure on Saturday previous because of work demands.
I received confirmation fro tickets to travel Tuesday 11:30 AM.
I called the 1-800-340-0575, and explained that I could not travel during the day as I had to work that day; mind you there is no place to note what travel times the consumer needs to fly. I wasn't going with my family as I don't want to risk disciplinary action from my job.
Jim said that there was a possibility that under special circumstances and with his supervisor approval that exceptions have been made, but that there would be a $75.00 charge which is the price that I offered for my tickets so... I explained that I would like to speak with the supervisor, he again explained that the charge to remove this was the same as my offer price (total cost equals $119.00 I still could save $44.00). told him that's ok I want to speak with the supervisor...he told me to hold on...2 minutes later returned to the phone and told me that his supervisor would not approve this...HOW COLD...MY JOB IS ON THE LINE...I told him that I want to speak with the supervisor and that I was willing to hold. He told me that his supervisor is too busy and had lots of calls to return. (He had no trouble reaching the person...if in fact he ever spoke with the person at all). he again mentioned that the cost is the same as my offer price, and then started quoting stuff like "non-transferrable, non-changeble, and non-refundable.
Jim gave me the impression that those words was an agreement that the airlines placed on them. After I got Jim's ID # and his supervisor's name "Melt," would you believe that for a name?, I called the airlines that I was booked with, they told me that there was nothing they could do about the tickets, that that was completly under the control of Priceline.com.
I am disputing this charge with my Credit Card company. I hope they are more understanding about my circumstances than Priceline.com.
By the way I got a direct flight ticket for $45.00 more that the total cost of priceline and it will take my 1 1/2 hrs. rather than 5 1/2 hrs. and if something comes up for $75.00, I can change my reservation.
No more pricline.com for me. I WILL TELL ALL MY FRIENDS ABOUT MY EXPERIENCE WITH
PLEASE HELP ME GET MY MONEY BACK!