Nicole
Normal,#2Author of original report
Wed, September 29, 2004
Today 9/29/04 I tried one last time to resolve my situation with Premium Savings Group. I called to make a formal complaint with them before taking this to the attorney generals office. This time I specified that if things were not resolved, I would be contacting the Attorney General in their area today (Kelly Ayotte)and to my surprise this finally sparked enough interest for them to want to get things resolved. Although I was put on hold several times in a total of one hour on the phone I fianlly was put in contact with a real person!! I spoke to Elizabeth Thomas whom after listening patiently to my problem gave me excellent customer service and resolved the issue on the spot. Just be persistant about your complaint if it is valid and hopefully someone like Elizabeth will be able to help you out.