Complaint Review: PREMIERE VACATION CLUB DIAMOND RESORTS INTERNATIONAL - PHOENIX Arizona

 I agree dave and hopefully somebody ill step up to help us...I have been a member with grand monarchs and since being bought out they have chargrd me 50.00 dollars more per quarter on dues and I can't seem to get any help thrue g. m. I have followed thier instructions to the tee and to no avail...guess my dues went up 50.00 per quareter for something I don't weant    Ken

It is just like he said.  You guys have come in a bought timeshare companies to make a profit.  You change contracts.  You raise fee's ect. I had no problems with ILX but now I do because you bought them out.  You give the number out like its going to help. It doesn't.

I have just been in touch with an attorney here in Las Vegas.  If I am happy with the resolution of my case, I will post back the contact information.  Everybody ,please keep your fingers crossed! 

These claims are exactly what I have run into the last few weeks.  I was "gifted" the ILX timeshare - one week every other year.  Diamond bought them out and changed the contract without my express consent.  I Never agreed to the point system.  Owner Services is an oxymoron.  I filed a complaint with the Attorney General's Office in Arizona and am on a quest to get out from under this albatross.  Do you really really want to help people.  I would love to see you let us out of this contract without foreclosure.  That was what was suggested to me by Owner Services.  Really?

My parents are in the same boat. They live in Vegas and have a timeshare in Sedona. Did you find or have success with a contract lawyer? If so, please let me know the contact info! Thanks.

DRI continues to blame previous operators for the situation. Maybe DRI should stop buying resorts which they feel have been so badly mismanaged. If they want people to see them as a benevolent resort management company (they do not own these resorts, they simply obtain the management contracts when they buy the defuncted resort management companies) they need to PROVE it. Prove it by NOT stacking the boards with their employees. Maintain their resort contracts because they are GOOD operators, not by underhanded trickery!

Her report is not malicious or inaccurate.  It is entirely accurate and I know because it is exactly what happened to me!  Maintenance fees have risen by over 40% in the last two years.  My membership that I paid $15,000 for no longer has any value and they will continue to squeeze me for fees forever.  DRI tries to shift the blame to former owners, owners associations, whoever, but they are in control now.  

Why does DRI respond to complaints with threats of litigation?  And how do they have the audacity to sell 5000 points for $20,000+ when nobody will bid even $1 on Ebay for them?

I guess we have to seek a legal remedy.  We bought our deeded biennial week from ILX for... well, I'm too embarrassed to say how much.  We did not agree to the DRI 'points' system, don't understand it, and don't care to learn about it.  We feel and believe a judge will agree that the change of terms amounts to a breach of contract.

Anyway, I've contacted Diamond Resorts Int. with an offer to turn over our deed and wash our hands of this worthless timeshare.  Their reply... Your only option is to sell it yourself... maintenance fees must be paid in full... and pay us a 295.00 transfer fee.. PLUS you can't accept a 3rd party offer until ILX Aquisitions (the entity they set up for ILX owners) declines to match the price and buy it ourselves for the purchase price. 

Premiere Club Connection membership and the associated benefits are NOT transferable.  (I have no idea what the Premiere Club Connection membership is)

The Nevada Attorney Generals office has a division for Timeshare inquiries, but they provided no solution.  Amazing that there's a whole division setup for this unscrupulous industry.  Have to feel bad for the employees there especially when they must be instructed to tell complaintants - you signed a contract and I can give you a list of timeshare resellers.  I thought.. hook me up with more timeshare scam companies? No thanks!

My contengency contract law attorney search is just beginning.  If there's one reading this we'll be suing for our initial payment plus punitive damages.

Dave I

There are many groups that are banding together due to the many complaints against Diamond Resorts International, Relaxation Simplified and many Diamond Resorts affiliated companies. You can find two of the groups that I am associated with;

http://www.PoipuOwners.org

http://www.KBCowners.com

These are pretty large groups and very proactive!

×

1 / 0

❮ ❯

I totally agree with this and all of the posts regarding DRI business practices. I would gladly join a class action suit against this company in the US!!

I'm sorry to hear about how you were mistreated by DRI. You are one among many. We're banding together in order to collect as much individual testimony so that these guys can pay in court, or at least, those who have been wronged can get out of their contracts.

If you were lied to during your sales presentation, please contact me and add your voice to our cause.

Find out more information at:

http://www.twitter.com/downwithdri

or email me at: [email protected]

Yes, I would be a willing participant in a civil lawsuit against DRI. This company took over ILX and when they did that they took over all the lies ILX sold to unsuspecting consumers, so they are responsible now. Others should respond if they have similar issues with DRI.

Patrick,
My report is in no way inaccurate or malicious, it is simply the truth. How you could even reply with that is a humorous. I am the owner that was treated horrible by Diamond Resort Intl customer service rep back in January.

The terms and conditions that I agreed to with ILX changed when Diamond Resorts took over and there wasn't a d**n thing I could do about it! either pay or have my credit ruined. The intent of my report to rip off reports was to warn others and tell my side of the story, in hopes that it did not happen to them as well.

If you want to interpret that as malicious sitting in your corporate office, by all means do so. But this single working mother did nothing but tell the truth, sorry if it rubbed you the wrong way, maybe you can call the same Diamond Resorts CS Rep that I spoke with and he can talk you through your issues as poorly as he did for me.

Did Diamond Resorts resolve your problem if not, maybe the owners they misled should join together and fight them. And yes I have spoken and hired the attorney a few months back, we are gathering facts and information of Diamonds Resorts practices. If any body is unhappy with what Diamonds Resorts has presented to them please go to the site below and see if these are your concerns also. If not let us know what your concerns are.

http://www.diamondresortsowners.com and send me an email.

Thanks,

GuidoB

Diamond Resorts took over Sunterra Timeshare and immediately put their Management fees sky high. When people tried to leave they were told this was for life!!!  The only way out is death.  I signed with Grand Vacation Club who sold to Sunterra who sold to Diamond Resorts.  I at no time ever agreed to keep this timeshare for life.  No one would.    There are thousands of people in the UK now receiving demanding letters from DRI and debt collectors.  My understanding legally is they do not have a leg to stand on.........    DRI and Mr. Duffy are not interested in helping customers, they only want their money.  His point about resorts being broke, does this mean that the weak, the poor and the elderly have to go to the wall to save DRI.  The CEO is giving away thousands of dollars politically, let him bail out the company, not the weak, the sick and the elderly.

Hi all 

I have not paid my maintenance fees for years because they increased way out of proportion and there was no availability.  Totally misrepresented during the sale with complete lies by their sales tactics. Now got the full DRI harassment machine with daily calls, letters and emails.  Flogging a dead horse!  However, some good news from the UK. eg - TCA http://www.timeshare.org.uk/news.html " Kings Ransome Holidays (Peachy Leisure) yesterday took a large number of its Members to Court in Manchester. Kings were attempting to claim back management fees and other monies from said Members.The Judge STRUCK out every claim, and told Kings they were liable for ALL defence costs, and ALL Legal costs."

It seems the LAW does not like timeshare! It just so happens that this company had the same contract type as DRI.

Anyone actually contacted a lawyer yet?

Hillary perfectly described what happened to us as well. We, of course, chose to opt out of the point system. Then we discovered that Los Abrogados no longer associates with RCI and that we can only trade for other properties run by Diamond.

Contract or not, this is not what we signed on the bottom line for. We bought the timeshare for the trading power.

If anyone is aware of any civil ligation being considered or already initiated, please let me know through this website. We will be extremely willing participants.

You purchased from ILX, not Diamond Resorts. ILX entered bankruptcy due to many reasons. None of which are, or were,Diamond Resort related. We are managing resorts that are in essence...BROKE!

How are you going to vacation with your child if there is no resort? Who is going to pay for the operations and reserve (emergency) funds?

Please call me at 1-702-823-7660 to assist you and to clarify your writtenmisinformation. Your report is malicious and inaccurate.

Looking forward to hearing from you,

Patrick Duffy

Chief Experience Officer

Diamond Resorts International

[email protected]