- Report: #1301704
Complaint Review: poway best western hotel - poway California
Reported By:
bonniegurl2003 -
powAY, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
poway best western hotel
13845 poway rd poway, 92064 California, USA
Phone:
8587486320
Web:
http://www.reservationcounter.com/hotels/show/196431/best-western-poway-san-diego-hotel/?TID=aOglvnH
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poway best western hotel best western poway unauthorized charges added to debit card after checking out, fabricated damages poway California
on friday april 15 around 11am
went to poway best western
spoke with manuel met dogs HELD DEPOSIT ON DEBIT CARD
got a room for 3 nights, smoking one bed 2 adults 2 dogs
95 plus tax plus 15 per dog per night
room 3 nights $285+
tax 10.0% $28.50
2 dogs 3 nights $90
total $403.50
PAID CASH ON MONDAY 4-18-16 AND EXTENDED the STAY TIL FRI 4-22-16
but i wanted to settle up so i could not put any additional hold on my card.
total paid cash 420.62 was charged and PAID $420.62 i didnt know they charged me the wrong amount
tax should have been 10 percent not 12.5
room 285
tax 28.50
dogs 90
should have been 403.50
OWE ME -17.12
then
WED SOMEONE CALLED ME in the room on the hotel room phone from the front office. a lady. AND SAID I HAD TO LEAVE CUZ DOGS COULD NOT BE OVER 80 LBS TOTAL. NOT 80 LBS EACH
JESSE WALKED UP TO THE MANAGER AND SHOWED THE WEBSITE AND IT SAYS 80LB PER DOG. she said, ok but
SO THEN SHE SAID WE TRASHED THE ROOM. ?????? WTF HE ASKED WHAT WAS SHE TALKING ABOUT? OFFERED FOR HER TO COME SEE THE ROOM. IT WAS LIKE BRAND NEW. PERFECT. she said, she made a mistake, it wasnt the room,
SO THEN SHE SAID WELL THE NEIGHBORS NEXT DOOR COMPLAINED THAT THEY BARKED ALL DAY AND THEY WORKED NIGHTS. JESSE TOLD HER that he was with the neighbors ALL DAY. THEY SPENT THE ENTIRE DAY WITH THE DOOR OPEN AND THEIR A/C ON AND DRINKING BEER. JESSE HAD ONE WITH THEM TO BE FRIENDLY. he doesnt drink. SHE SAID… “OH” ok then never mind.
that was we air.
ON FRIDAY I CHECKed out with a lady. AND PAID CASH. I SAID “NOW NOTHING GOES ON MY CARD. IM PAID IN FULL. AND YOU WONT BE CHARGING ANYTHING ELSE, RIGHT?” “NO, i wont charge anything. you are paid in full" SHE SAID
"WELL COME DO A WALK THRU TO MAKE SURE ROOM IS PERFECT BECAUSE IT IS spotless and my dogs never chew dig or have accidents." i said
“NO DONT NEED TO, WE KNOW ITS FINE” she says
i am suspicious because of the weird phone call on wednesday, so i say,
"ARE U SURE?SO THE DEPOSIT IS RELEASED FROM MY CARD? because this is all my money. i need it."
"YES" she says
"OK GREAT THANK YOU" i say
the cahrges were for 4 nights at 85 per night $340
tax at 10 percent $34
dogs at 20 per night $80
total $454
paid cash $462.5 (was charged this amount ) i dont usually calculate tax for retail businesses. i assume they are beiong honest.
OWE ME -$8.50 for this incindent
PAID CASH FRI 4-22-16
AS I LEFT’my room after getting my things, i saw the mexican maid. she asked if it was ok to go in? i told her we checked out and it was clear so yes, go inside. then, I THANKED THE MAID GAVE HER 5 BUCKS AND LET HER INTO MY UNDAMAGED ROOM. THE MEXICAN LADY MAID thanked me and smiled and just went right into my room and started routine cleaning. i drove off.
ON SAT I CHECKED MY DEBIT CARD AND THERE WAS A BRAND NEW HOLD FOR $285.50 BY THE BEST WESTERN POWAY
I CALLED AND MANUEL ANSWERED. AND WAS INFORMED MY ROOM WAS THRASHED
I SAID NO IT WASNT. AND WHAT WAS THRASHED?
THE DOGS RUINED THE ROOM
OH REALLY? AND HOW?
PEED ALL OVER IT
OH REALLY? NO, NOT EVEN A DROP. NEVER. THEY WOULD RATHER EXPLODE THEN PEE INDOORS. THEY WOULD GET A BLADDER AND KIDNEY INFECTION RATHER THAN PEE INDOORS. MY DOG IS 80 LBS. IF HE EVER PEED INDOORS I WOULD KNOW IT. I TOOK THEM OUT CONSTANTLY, NOT FOR FEAR OF AN ACCIDENT, THEY NEVER HAVE ACCIDENTS, BUT FOR THE COMFORT OF MY BEAUTIFUL FUR KIDS. I WAS WITH THEM THE ENTIRE TIME AT THE HOTEL. THEY WERE NEVER UNATTENDED. SOMEONE IS LYING UNLESS THIS IS A MISTAKE.
NOPE SIRRY, SAYS MANUEL. THE MAN HOUSEKEEPER TOLD THE MANAGER THE ROOM HAD PEE.
WHAT MALE HOUSEKEEPER? HE WASNT WHO CLEANED MY ROOM.
I DONT KNOW, YOU WILL HAVE TO WAIT TIL THE MANAGER RETURNS NEXT WEEK
OK SO I CALL MY CARD CO AND START THE DISPUTE. THEY CANCEL MY CARD AND MAIL ME A NEW ONE. 7 TO 10 DAYS
THIS IS A PAYROLL CARD SO NO ACCESS TO THE BALANCE OF MY MONEY IN THE ACCOUNT TIL I GET CARD AND NO ACCESS TO MY PAYCHECK ON THE 27TH UNTIL THE CARD COMES IN THE MAIL
THIS IS ALL THE FAULT OF THIS HOTEL
OK SO I CALLED BEST WESTERN CORPORATE AND FILED A COMPLAINT. HAVE A FILE NUMBER 1604246169
THEY INFORM ME THE MANAGER HAS 7 DAYS TO RESPOND AND I SHOULD BE GETTING REFUNDED.
I CALL MANUEL AND INFORM HIM. HE SAYs MANAGER WILL CALL ME SUNDAY. (tomorrow)
SUNDAY NO CALL.
MONDAY I CALL AND GET A YOUNG RUDE GUY, miguel. he WAS RUDE WHILE I WAS STAYING THERE, THE ENTIRE TIME, MANUEL WAS NICE AND MIGUEL WAS RUDE.
MIGUEL SAYS HE HEARD ABOUT Imy card charges BUT he HAS NOTHING TO DO WITH BILLING.
HE IS A FRONT DESK GUY. he does billing.
THEN I SAId, I WAS TOLD IT WAS YOU THAT TOLD THEM TO CHARGE ME
HE SAID, OK, I DID. THE HOUSEKEEPer TOLD ME THERE WAS PEE EVERYWHERE. (A LIE)
I SAID, THERE WAS NOT.
HE SAID, “I SAW IT AND THERE WAS." a lie
I SAID, WHAT DID YOU SEE?
HE SAID A HUGE BIG WET SPOT AND SMELL OF URINE, AND WE DONT APPRECIATE YOU LETTING YOUR DogS PEE IN OUR ROOM.
HAHAHA REALLY? HE IS GOING TO LIE RIGHT TO MY FACE?
I SAID, WHICH HOUSEKEEPER, MIGUEL?
HE SAID, I CANT TELL YOU.
I SAID, BECAUSE YOU HAVE NO IDEA WHO CLEANED MY ROOM. YOU ARE LYING.
AND then I SAID, AND WHERE DO YOU SAY YOU SAW THIS WET SPOT? WE DIDNT EVEN SHOWER THAT MORNING.
HE SAID, I CANT TELL YOU.
I SAID, IM IN POWAY. IM COMING THERE SO YOU CAN SHOW ME WHERE THIS PEE WAS.
HE SAID, I WONT AND DONT HAVE TO. YOURE JUST PAYING IT.
I SAID, OH NO,…. I AM NOT AT ALL PAYING IT. YOU ARE LYING. (HE NEEDS TO BE FIRED)
I CALLED TODAY AND SPOKE WITH MILAN. SHE SAID THE MANAGER HAS BEEN OUT OF TOWN THIS ENTIRE TIME. WONT BE BACK TIL TOMORROW.
I CAN BRING MY DOGS INSIDE OF ANY ROOM. AND THEY CAN BE OBSERVED. THEY DONT EVEN HIKE THEIR LEG. AND WHERE DID THIS ARBITRARY AMOUNT COME FROM? AND WHY THE INCORRECT TAX? I ASK MILAN HOW MUCH TAX THEY ARE SUPPOSED TO CHARGE, 10 PERCENT SHE SAID. I SAID, THEY CHARGED ME 12.5 SHE SAID SORRY. WILL HAVE MANAGER CALL ME. I THINK THEY KNOW WHAT THE TAX IS AND DID THIS ON PURPOSE. THIS HOTEL HAS ABOUT 32 ROOMS. UNDER 70 ROOMS 10 PERCENT
OVER 70 12.5 %
