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  • Report:  #1704

Complaint Review: Port Edgewood Marina - Cranston Rhode Island

Reported By:
- Woonsocket, RI,
Submitted:
Tue, March 28, 2000
Updated:
Sun, July 11, 2004

Port Edgewood Marina
1128 Narragansett Blvd. Cranston, 02905 Rhode Island, U.S.A.
Phone:
401-941-2000
Web:
N/A
Categories:
Boat Marinas

For two years I stored for the winter and had a slip for the summer for my 22' Bayliner at Port Edgewood Marina in Cranston, RI. At the beginning of the 1999 boating season a family accident prohibited the use of the boat for the season. The boat was used once in April of 1999 and sat in the slip until September, 1999.

In August of 1999 I signed and paid for indoor winter storage for the boat. In September I requested the boat be hauled out of the water and placed in storage since I would not be using it for the remained of the year. The charge for a haul out for the purpose of storage is included in the price of the winter storage contract. The marina agreed to my request and wrote a work order to that effect. A month after my request I received a bill in the mail for $220.00 for the haul out. On the work order it clearly states the boat was to be placed in storage and not relaunched into the water.

When I called to complain about the bill I was told the shed was not ready for storage and the boat was put back into the water. I wrote several letters to the marina with no results. They still insist I owe for the haul out.

I sold the boat a week ago due to family illness and the marina is holding the boat hostage and will not allow the new owner to remove the boat until the bill is paid. I have no choice but to pay the bill because it is not fair to the new owner who bought the boat in good faith. I want to get the boat released to him.



5 Updates & Rebuttals

Guiseppe

Memphis,
Tennessee,
U.S.A.
You're very deceptive

#2Consumer Suggestion

Sun, July 11, 2004

You have a lot of nerve selling the boat without a clean title to some poor sucker. You should be ashamed of yourself, you deadbeat.


We would like to clarify the above report with the actual truth to the matter of "boat held hostage".

#30

Sat, January 05, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.


We would like to clarify the above report with the actual truth to the matter of "boat held hostage".

#40

Sat, January 05, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.


We would like to clarify the above report with the actual truth to the matter of "boat held hostage".

#50

Sat, January 05, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.


We would like to clarify the above report with the actual truth to the matter of "boat held hostage".

#60

Sat, January 05, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.

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