Complaint Review: Port Edgewood Marina - Cranston Rhode Island

You have a lot of nerve selling the boat without a clean title to some poor sucker. You should be ashamed of yourself, you deadbeat.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Port Edgewood Marina / Ray Mooney G.M. Their phone number: 401-941-2000 Their relationship to the company: Owner Rebuttal: 01/04/02 Dear Ripoff Report Readers, We would like to clarify the above report with the actual truth to the matter of "boat held hostage". On 09/09/99 we received a Winter Storage Contract with payment for the 99-2000 winter season which runs Nov 1- May 1. It is at the discetion of the marina as to when the vessel will be hauled, determined by the size of the vessel. On 09/16/99 we received a fax from our customer requesting that the boat be hauled immediately due to the impending hurricane/tropical storm and put into the shed for storage. There is by contract a $10.00/ft. fee to haul/launch when service is requested by the customer and charged to their account. On 10/05/99 the customer called questioning the above said fee, we explained the fee and that by contract Winter Storage does not start until Nov.1, as the shed is still used for summer storage and a work service area. On 11/17/99 we received a letter from the customer disputing the charges and responded to that letter on 11/20/99 once again explaining the charges and storage dates. We did at that time credit back half of the fee to the customer's account for "public relations" and noted by then that the boat was back out of the water and in storage, as contracted and there was no charge to haul the boat the second time. In April 2000 the customer sold the boat and passed along a "clean" Bill of Sale and Title which she very well knew was not the case. The buyer of the boat paid her outstanding balance, she did not,as she stated. He also rented a slip at our marina and requested that we do several repairs to the boat. We have enjoyed a relation with that new buyer and thank the devoted customer who alerted us to this false accusation. If you have any questions or response please feel free to call me at 401-941-2000 or email me at [email protected] and I will be happy to speak with you. Sincerely, Ray Mooney/General Manager Port Edgewood Ltd.