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  • Report:  #772545

Complaint Review: Platinum Protection - American Fork Utah

Reported By:
Phyrefyter - Chesapeake, Virginia, United States of America
Submitted:
Updated:

Platinum Protection
1261 S. 820 E. Suite 300 American Fork, 84003 Utah, United States of America
Phone:
(801) 772-5800
Web:
www.platinumprotect.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I am a firefighter. I know about NFPA 72, which is the National Fire Alarm and Signalling Code by the National Fire Protection Association.

Having an issue regarding a fire alarm company (Platinum Protection) that refused to install the alarm system according to NFPA 72 and I brought it to the technician's attention. I was told that I was wrong and should be happy with what I got. This after Mr Aaron Katz making statements that phone lines in our neighbourhood were being cut by burglars. It would be extremely hard for any burglar to cut phone lines in our neighbourhood as they are all buried and
he/she would need a large backhoe to dig up the cables.

I didn't get the matter resolved and cancelled the contract within 48 hours of my wife and I signing it. As it turns out, the agent for Platinum Protection failed to sign the contract but they say that it's immaterial in my complaint. Their agent (Aaron Katz) also failed to register with the Chesapeake PD as a solicitor but they also say that it's immaterial in my complaint about their company.

Mr Katz stated that the value of the system installed was in excess of $1500.00 but found the exact same kit on
the internet for approximately $250.00 but they also say that it's immaterial in my complaint about their company.  However, he was selling over inflated monthly monitoring that was to be free as we were to be his demonstration housebut they also say that it's immaterial in my complaint about their company. He proceeded don't my street telling my neighbours that "the firefighter that lives on your street has told me to strongly suggest that you let me install my system in your house" but they also say that it's immaterial in my complaint about their company.

Forgot to mention that Mr Katz was wearing a red polo shirt that had the GE (General Electric) logo on it and written in block lettering "GE Security Systems. No where on his shirt did it say Platinum Protection or Monitronics. He made the impression to both of us that he did work for GE Security Systems but they also say that it's immaterial in my complaint about their company. I contacted GE and found that he did not for GE Security Systems and that GE had in fact sold their security system operations to UTC Fire & Security quite a few months prior to this action by Mr Katz.

He also made statements that we could choose any monitoring service we wanted. Montronics called within the hour stating that we had choosen them, which we had not and said as such. Their reprly was "Too f***ing bad for you. We are your monitoring service, deal with it." but they also say that it's immaterial in my complaint about their company.

They know exactly what they are doing, it their standard business practice.


4 Updates & Rebuttals

Phyrefyter

USA
Platinum Protection = Monitronics

#2Author of original report

Wed, February 08, 2012

Platinum Protection and Montronics are the same company. Owned by the same folks, run by the same folks just a different mailing address to confuse the public.


Monitronics Executive Response Team

United States of America
Monitronics Response to your Issue

#3UPDATE Employee

Wed, February 08, 2012

We appreciate and thank you for taking the time out to provide us your feedback.  Monitronics is an alarm monitoring Central
Station, and does not sell or install alarm monitoring systems. Systems are installed by alarm system sales and installation dealers who choose Monitronics to provide the monitoring and dispatching services to their clients.  We are concerned to learn of your customer service experience since it is not indicative of the quality standards we strive to achieve.  Please contact
us at 1-888-758-5900 for immediate assistance.  Our Executive Response is available Monday thru Thursday 8 a.m. to 8 p.m. CST and Friday 8 a.m. to 5 p.m.

Kind regards,

Monitronics Cares


Monitronics Executive Response Team

United States of America
Monitronics Response to your Issue

#4UPDATE Employee

Wed, February 08, 2012

We appreciate and thank you for taking the time out to provide us your feedback.  Monitronics is an alarm monitoring Central
Station, and does not sell or install alarm monitoring systems. Systems are installed by alarm system sales and installation dealers who choose Monitronics to provide the monitoring and dispatching services to their clients.  We are concerned to learn of your customer service experience since it is not indicative of the quality standards we strive to achieve.  Please contact
us at 1-888-758-5900 for immediate assistance.  Our Executive Response is available Monday thru Thursday 8 a.m. to 8 p.m. CST and Friday 8 a.m. to 5 p.m.

Kind regards,

Monitronics Cares


anonymous

Cornelius,
Oregon,
United States of America
Complaints

#5Consumer Comment

Tue, February 07, 2012

See if your state's Attorney General's Office and Better Business Bureau finds your complaints "immaterial".

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