Complaint Review: Planet Fitness - Lee's Summit Missouri

Well, I guess this is what I have to resort to for my small voice to be heard.  I had the worst experience with Planet Fitness on Vivian and Antioch and it brought me to tears.  To make it worse they deleted my previous google review.  This Lee’s Summit location is owned by the same owner.

6 months ago, my mother became deathly ill with kidney disease.  She had acute renal failure which means we didn’t have any warning or prep time to figure out how to best care for her.  We decided to have her transferred from Kansas City to a transplant center in ST Louis where my brother and I live so we could care for her.  She was in a coma when she was admitted so we were on our own dealing with insurance and jumping through all the hoops to get her on the transplant waiting list and trying to figure out her finances.  I was tasked with handling her finances.  Stopping all unnecessary monthly occurring billing was my first priority.

 I can’t speak highly enough about all of the companies that I had to cancel with except Planet fitness.  

Amazon- no problem, membership cancelled. 

Netflix- no problem, membership cancelled.   

Spectrum Cable- no problem, subscription cancelled. 

Cell Phone-no problem, transferred to our plan.

Membership to an arts and crafts website-No problem, membership cancelled. 

A computer antivirus service-No problem, membership cancelled.    

Her Newspaper subscriptions-No Problem, memberships cancelled.  

Recurring monthly debit to her church- No problem, membership cancelled.  

Planet Fitness???  ABSOLUTELY IMPOSSIBLE!  These people are the MOST ruthless, disgusting and money hungry human beings I have ever come in contact with!!  After explaining the situation, they didn’t care!  They said my mom had to personally come into the facility to sign a piece of paper or send a signed certified letter via mail with a check for the cancellation fee.  I asked them if they could wave the fee due to the circumstances and their answer was a resounding NO.   The demeaning way they spoke down at me left a knot in my stomach.

After forging her name, we sent the certified letter and paid their stupid cancellation fee b/c we had more pressing issues at the time but if I had to do it over, I would have personally driven to Kansas City with the stupid letter and the stupid check and shoved it down the greedy owner’s throat.  To add insult to injury they continued to debit her account the following month.  These people can NOT be trusted with your bank account number.

I have NEVER dealt with a business that exhibited such a lack of empathy for its customers.   My fingers are shaking as I type this.  And isn’t this the gym chain that advertises ‘No Commitment’ memberships? How is it no contract if she had to pay a cancellation fee???

Hopefully Planet Fitness won’t be able to delete this review.   This website seems solid with their promise that they never delete reviews for $$.  Wish google was the same way.  If you do post a truthful negative review about Planet Fitness, make sure you place a copy of it on this website as well.  I have screen shots of other bad reviews that appeared on the Vivian/Antioch PF google page from six months ago that are now missing.   If I get time I will post them on this site.  I think they pay google to have negative reviews removed.

BTW:  Mom received her ‘gift of life’ transplant on November 11 and is doing well and recovering!  We are spending our first Christmas together in several years.  I’m so happy she is still with us.  God is good!