- Report: #1489867
Complaint Review: Planet Fitness - Crowley Texas
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Author Confirmed
Why?
Planet Fitness
430 E Main ST. Crowley, 76036 Texas, United States
Phone:
888-937-2005
Web:
www.planetfitness.com
Categories:
Business Rating:
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Planet Fitness Overcharged after fulfillment of contract. Made canceling very difficult Crowley Texas
I started my "black" membership in 11/2018. When It came time to cancel after fulfillment of my contract, I was unable to receive any communication from PF. I reached out to them numerous times electronically, (as I had moved away from my home store location).
They do not respond to electronic communications.
After 2 additional months passed, and charges being drafted, I made a special trip to the closest location to my home to cancel in person (as that is the ONLY way to cancel, even after FULFILLING your contract). This drive was some 45 minutes away. The location indicated that since they were not part of the Franchise of the store I originally signed up at, they were unable to help me!!! I guess the "Black" membership doesn't provide any added benefits when it comes to where you can cancel.
I left frustrated and called the only number I could find online (apparently you cannot reach the local stores). The person on the end of the line indicated that I had to go to my original location to cancel OR send a certified, return receipt requested letter to that location to cancel. So, my options were either to drive another 40 minutes to that location (spending more money in tolls, gas, etc.), or spend more money via the postal requirements they outlined.
Once a contract is fulfilled, a company should not continue to charge a customer who honored their obligations. I understand making it difficult for someone who just wants to cancel for no apparent reason.
I paid out my contract and was continually charge and made to jump through outrageous hoops to get the excess charges stopped.
BUYER BEWARE. You will be a hostage to any contract you sign until the end of time. Forget trying to get out of it!
