- Report: #103148
Complaint Review: Pizza Hut - Houston Texas
-
Author Not Confirmed
Why?
Pizza Hut
941 Federal Road Houston, 77015 Texas, U.S.A.
Phone:
713-4530556
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pizza Hut rip-offs off credit card numbers! Houston Texas
IN June 2004. I ordered a Pizza from my local Pizza Hut, which I did quite often. I ordered one on the 15th of June and then on the 17th. I viewed my online bank statement several days later, and saw that I was billed for Pizza orders on the 15th, 16th and 17th of June. I contacted Pizza Hut, and spoke to a Debra Barnes, I informed her that I was billed for a Pizza on the 16th, that I did not make or order for $33.91, and I wanted to know how someone could take my debit card and use it without my permission.
She tried to tell me that I made that order, which I told her I did not, and I would know, well I learned they take your debit card and use it as a credit card. Therefore, a signature is required. Anyway, she told I would not get my money back. That was when I really got upset. I did not understand how someone can steal my money, and then tell me I would not get it back. She told me she would review the receipts, and determine if the signatured matched. I wondered at that time, if she was an expert at signature forgeries. Anyway she said she would get back to me. As of this date I have never heard from anyone at Pizza Hut.
I contacted my bank, and explaind to them the situation, so they automatically filed a dispute against Pizza Hut. I was refunded my money from my bank, and it's in their hands now. I also learned from my bank, they checked all the entries I made from Pizza Hut, and all were from the same location, but one, the one I did not make.
I notified Pizza Huts head office, and explained to them the situation,and said, I would seek legal help, if this did not get cleared up. Again, as of this date I have not heard from them either.
I want everyone to know, if you use your debit card with Pizza Hut, be prepared to have it used by someone inside the Pizza Hut stores eventually. They steal your number and use it, and do not care what you think, or even what you will or can do. They promise you privacy, which is a lie. It may have only been $33.91, but its the principle of the matter.
I have ordered Pizzas from them for a long time prior to this matter, but I will never use them again, and will tell anyone and everyone that will listen not to use them, and use their credit or debit cards. I am very dissappointed in Pizza Hut, did not think they would treat a great customer which such little care.
Debbie
Houston Texas 77015, Texas
U.S.A.
She tried to tell me that I made that order, which I told her I did not, and I would know, well I learned they take your debit card and use it as a credit card. Therefore, a signature is required. Anyway, she told I would not get my money back. That was when I really got upset. I did not understand how someone can steal my money, and then tell me I would not get it back. She told me she would review the receipts, and determine if the signatured matched. I wondered at that time, if she was an expert at signature forgeries. Anyway she said she would get back to me. As of this date I have never heard from anyone at Pizza Hut.
I contacted my bank, and explaind to them the situation, so they automatically filed a dispute against Pizza Hut. I was refunded my money from my bank, and it's in their hands now. I also learned from my bank, they checked all the entries I made from Pizza Hut, and all were from the same location, but one, the one I did not make.
I notified Pizza Huts head office, and explained to them the situation,and said, I would seek legal help, if this did not get cleared up. Again, as of this date I have not heard from them either.
I want everyone to know, if you use your debit card with Pizza Hut, be prepared to have it used by someone inside the Pizza Hut stores eventually. They steal your number and use it, and do not care what you think, or even what you will or can do. They promise you privacy, which is a lie. It may have only been $33.91, but its the principle of the matter.
I have ordered Pizzas from them for a long time prior to this matter, but I will never use them again, and will tell anyone and everyone that will listen not to use them, and use their credit or debit cards. I am very dissappointed in Pizza Hut, did not think they would treat a great customer which such little care.
Debbie
Houston Texas 77015, Texas
U.S.A.
3 Updates & Rebuttals
Kimberly
Houston,Texas,
U.S.A.
Using credt cards or debit cards.
#2UPDATE Employee
Fri, October 13, 2006
Hello, I am a manager at one of the Pizza Huts in the Houston Region. Just to clarify about whether using a debit or a credit card and how it is run. When you call Pizza Hut and say that you would like to play with a debit or a credit card it is ALWAYS going to be ran as a credit. That is why we ask "is there a Visa or Mastercard logo on it" think about this for a second, when you use your debit card at any other business you have to punch in your Personal Identification Number or your PIN. I don't think that anyone should give out their pin number and that is why it has to be ran as credit. Also, to go over the issue of people stealing your credit cards and using it, that is why it is COMPANY POLICY to get an imprint of the card when the deliver driver is at the door. If they don't get it, they are going against company policy. There are people that call in that tell me that they are at work and that they are ordering for their children and they did not leave the card with the babysitter or their kids so there is no imprint. I have problems with them when I tell them that it is to protect them so that their card cannot be used if it is stolen. Sometimes I get hung up on or I get told that they are calling the 1-800 number and reporting me. There is only so much that we can do. As for people who work for Pizza Hut and stealing your number; guess what, in any business there are honest people and there are low-lifes. Heck, look at the government and there is proof alone. You cannot blame the whole company for something that was a mistake by hiring them. There are deceitful people around every corner just waiting to use you. The only thing that you can do after that has happened is trying to work WITH the people that are trying to find out what has happened. Doing anything else is just counter productive. I have been with Pizza Hut since 2000 and I have never worked with a better company. It takes all types in this world. The only question that you can ask yourself is what kind am I? Thanks for listening to my rant and I hope that I have been some kind of help to you. K, Houston Texas
Mike
Radford,Virginia,
U.S.A.
Use a credit card, not debit.
#3Consumer Suggestion
Sun, September 19, 2004
Look out for purchases other than pizza showing up now that someone has your card number. You need to tell your bank that your number has apparently been stolen. They will cancel that card and give you a new one with a different number. Debit cards are dangerous. Banks shout a lot about "zero liability." But the truth is that fraudsters are spending *your* money and it is already gone when you discover the problem. You count on the bank's goodwill to get it back. True credit cards give you better protection. If someone steals the card or the number, they are spending the bank's money unless you agree to pay it back. Federal law allows a credit card holder to refuse to pay a charge that they did not make. So, if you can get one, use a credit card insted of a debit card when there's a chance someone will steal the number.
JOSE
HOUSTON,Texas,
U.S.A.
THAT IS A BAD NEIGHBOORHOOD SUGGESTION, PAY CASH
#4Consumer Suggestion
Sat, September 18, 2004
Federsl Road and I-10 area bad neighboorhood pay cash instead so they do not screw you if you must eat or shop in that area. You will probally find out that it is much cheaper to go to Little Ceasers Pizza Pizza home of the $5 large pizza with pepporoni everyday. MESA AT TIDWELL (FIESTA EZ-PAWN SHOPPING CENTER) That store is somewhat closer to you. They are other Little Caesers Location. I charged my card over there and had no problems there. I think the 15 Fulton bus goe there if I am not mistaken that is if you do not feel like driving over there. Unfortunally they do not deliever but the food is good and cheap.
