- Report: #1264352
Complaint Review: Pizza Hut Inc. - Wytheville Virginia
-
Author Confirmed
Why?
Pizza Hut Inc.
225 West Lee Hwy. Wytheville, 24382 Virginia, USA
Phone:
276-228-7127
Web:
www.pizzahut.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pizza Hut Inc. How low can they go? Wytheville Virginia
At 6:49 PM on Thursday, September 24, 2015, I placed an order with the Wytheville Pizza Hut for a large, thin and crispy, supreme pizza, without mushrooms, by Internet. According to the website, my order would be delivered in 30 minutes and 55 seconds. At 7:35 PM, on the same date, I called the Wytheville Pizza Hut to find out where my order was. I was shuffled between three different people, presumably one was a manager, who informed me that they did not receive my order. And, they said that they had just received it. The impression that I got was that they do not bother to watch the Internet orders placed and and they basically confirmed this by stating they do not pay attention to it. They stated that it would be delivered immediately, but that it would be full price, not free, in spite of the fact that it was their fault it was not delivered promptly.
Almost one month later, October 29, 2015, I received a reply from the BBB stating that Pizza Hut had responded.
The district manager, admits that the delivery was late. Additionally he states that he verify that there was no charge.
The reason there was no charge is because it was late and, when I was informed that I would still be paying full price, I canceled the order. In a way, he is calling me a liar and does not realize that the pizza was never delivered.
There was a time when Pizza Hut in and out of their way to make certain that a customer was satisfied. Even something as simple as putting the wrong toppings on order would have resulted in a free pizza. Instead, their managers now cannot do that and it must be referred to the district manager and is been misinformed or deliberately lied to about the customer's complaint. He then in turn implies the customer is lying so that they do not lose face.
To me, it is completely unacceptable for the employees to behave in such an irresponsible manner regarding customers and even worse for a manager to lie to their district manager regarding their mistake.
If they do not wish to take orders by the Internet, and discontinue this option and safe people headaches.
3 Updates & Rebuttals
Robert
Irvine,California,
USA
Once upon a time
#2Consumer Comment
Fri, October 30, 2015
There was a time when Pizza Hut in and out of their way to make certain that a customer was satisfied.
There was also a time when "customers" didn't look for every little thing to complain about expecting to be compensated with a free pizza.
Yes your pizza would have been a little late...get the f over it. Sometimes glitches happen and sometimes people make mistakes. In the end you didn't pay anything because you cancelled the order, so yes the District Manager gave an account you don't agree with, but perhaps he didn't know the full story. If this is the worst thing that is happening in your life you are doing pretty good.
Now, unless you are going to come here and say that your business puts the customer first and does ANYTHING to make it right, even to the point of giving them their money back and letting them keep the product then you are really being disingenuous. But then again if you say that you do, please post the name and address of your company as I am sure there are many "customers" who will be more than willing to take full "advantage" of your policies.
coast
Florida,USA
Question
#3Consumer Comment
Thu, October 29, 2015
Where on the Pizza Hut website do they offer a free pizza due to a late delivery? Perhaps I overlooked the offer.
Tyg
Pahrump,Nevada,
USA
Better...
#4General Comment
Thu, October 29, 2015
While the web has been around for awhile its NOT the prefered way to order. Heres a novel thought, get off that ample rump and go to the store!!! Are YOU so lazy that you have to rely on a delivery person to feed you?? The two most accepted forms of placing a order are calling it in or going in. The tech is NOT as perfect as YOU want to believe. If you cant even get a text message on time, how can you sit there and bash them for the slowness of the internet?? That is just YOU fishing around for free pizza and you know this. Grow the hell up child!!! Its NOT so big of a deal that you needed to make a complaint and the ONLY reason you did so is that YOU wanted a free pizza. Yet ANOTHER SCAMMER who is transparent as glass. Your parents should be ashamed of the thief they raised. Obviously NOT smart enougth to get that free pizza on thier own so they resort to defamation. Good thing we have those nice defamation laws!!! I guess that free pizza could cost YOU everything of value that YOU own.
