- Report: #989134
Complaint Review: Pivotal Payments - Montreal New York
Reported By:
Coffee Shop -
, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pivotal Payments
200 Broadhollow Road, Suite 207 Montreal, 11747 New York, United States of America
Phone:
877 462-7486
Web:
http://www.pivotalpayments.com/
Categories:
Business Rating:
(0)
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Pivotal Payments Merrick Bank Could not fulfill specific configuration needs as promised, then when we cancelled the account due to their inability to correct they auto withdrawed $650, taking no responsibility. New York, Montreal, New York
We purchased a business and were in the midst of transferring various accounts. We spoke to Pivotal and told them we could only use them if they could change the bank account assigned to the merchant account. We did not want to change anything in the POS system and wanted to ensure a smooth transition. Pivotal claimed that would be no problem and in the coming week we received online access to the merchant account and credit cards were processing.
We learned later that they were processing into the previous owners account, which was no big deal since they had indicated it may take a couple of weeks. Then we received information about a new merchant account and were told that we needed to change the way they are processed since the system used previously was not longer available. Then cards stopped processing on the old account and there was no way to reconfigure our software for the new method.
To make a long story short, they could not accomplish what was originally promised and the only reason we went with them. As a result I made arrangements with another company to solve our problem (which went flawless) and told Pivotal we would not need their services since they could not fulfill their commitment. They started threatening us and quoting lines from a contract stating an early termination fee, even though we were never able to process a single payment in they way they committed. Today, they have used their auto debit capability to remove $650 from our bank account using different credentials because we had put a stop payment on the one they first used.
This is a dishonest and corrupt company that does not care about it's customers or apparently about it's reputation since now I will make sure it is known through every social media network I can find.
1 Updates & Rebuttals
Coffee Shop
Evergreen,Colorado,
United States of America
Company Agreed to Refund the Fees
#2Author of original report
Wed, January 02, 2013
I was contacted by Pivotal Payments today to address my concerns. They ultimately agreed that it was unfair to have charged me the early termination fee given the circumstances and they made the decision to make it right by agreeing to refund the fees.
